Adam Toporek

Customer Experience Expert, Author, and Top 10 Thought Leader

Speaker Fee Range: Please inquire for fees

Travels From: USA

Adam Toporek is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

Customer Experience Speaker Adam Toporek
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    Adam Toporek

    Customer Experience Expert, Author, and Top 10 Thought Leader

    Speaker Fee Range: Please inquire for fees

    Travels From: USA

    Adam Toporek is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

    Adam Toporek Speaker Biography

    Customer experience speaker Adam Toporek is a third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business. Adam understands the impact that customer experience can have on the bottom line and brings lessons from the front lines of entrepreneurship to organizations of all sizes.

    Much of Adam’s real-world approach to customer experience comes from his entrepreneurial background. He understands that each organization is different and faces unique challenges and that most organizations are trying to compete on customer experience in a world of shrinking budgets and tight timelines.

    As a sought-after customer experience speaker, Adam Toporek stands out from others who talk about the ideal of customer experience without delivering strategies for the reality of creating and delivering experience. Adam’s book Be Your Customer’s Hero continues to lauded by people across industries and organizational levels as one of the best frontline customer service books on the market.

    Lastly, Adam is also an experienced podcaster. He is the co-host of the Crack the Customer Code podcast, a popular customer experience podcast with over 100,000 downloads.

    Adam Toporek Keynote Topics

    How can you get your team to deliver the experiences you expect?

    With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?

    In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework. This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization.

    Confident. In Control. Successful.

    Is this how your team members feel when they work with customers?

    So many organizations talk about customer service, yet, find that performance in the field rarely matches the expectations of the head office or, more importantly, the expectations of customers.

    Based on Adam's frontline customer service book, Be Your Customer’s Hero, this presentation is perfect for corporate or franchise annual meetings where you want to kick off or reinforce a customer-centric focus!

    How do you generate the emotions that lead to customer loyalty?

    Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.

    By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.

    How much more effective would your team be if they could choose the right words at the right time?

    How much more successful could your team be if they could structure communication for maximum impact?

    In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.

    Participants will learn how the words we choose and the words we use shape our customers’ experiences. By sharing his 3P NeuroWords(TM) Process, Adam provides participants with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.

    Adam Toporek Speaking Videos

    Adam Toporek’s Mini-Keynote on Customer Experience Leadership
    Adam Toporek: An Incredible Story of HERO Customer Service