Adam Toporek Keynote Topics
Be your team's hero: how to lead a world- class customer experience team
How can you get your team to deliver the experiences you expect?
With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?
In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework. This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization.
Be your customer's hero: delivering hero-class customer service at every organizational level
Confident. In Control. Successful.
Is this how your team members feel when they work with customers?
So many organizations talk about customer service, yet, find that performance in the field rarely matches the expectations of the head office or, more importantly, the expectations of customers.
Based on Adam's frontline customer service book, Be Your Customer’s Hero, this presentation is perfect for corporate or franchise annual meetings where you want to kick off or reinforce a customer-centric focus!
From hassle to hero: paving the path for positive customer journeys
How do you generate the emotions that lead to customer loyalty?
Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.
By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.
Neurowords(tm): use the psychology of language to supercharge your customer experience
How much more effective would your team be if they could choose the right words at the right time?
How much more successful could your team be if they could structure communication for maximum impact?
In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.
Participants will learn how the words we choose and the words we use shape our customers’ experiences. By sharing his 3P NeuroWords(TM) Process, Adam provides participants with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.