Adam Toporek

Customer Experience Expert, Author, and Top 10 Thought Leader

Speaker Fee Range: Please inquire for fees

Travels From: USA

Adam Toporek is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

Customer Experience Speaker Adam Toporek
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    Adam Toporek

    Customer Experience Expert, Author, and Top 10 Thought Leader

    Speaker Fee Range: Please inquire for fees

    Travels From: USA

    Adam Toporek is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

    BOOK Adam Toporek AS A SPEAKER

    An expert in customer experience and firm believer that a positive customer experience can significantly impact a company's financial performance. Speaker Adam Toporek wrote Be Your Customer's Hero, one of the most remarkable customer service-related publications available. Organizations book Adam Toporek to learn how to lead a great customer experience team, deliver top-notch customer service, the psychology of language, and paving the way for positive customer journeys.

    Adam Toporek Speaker Biography

    Customer experience speaker Adam Toporek is an entrepreneur with several years of experience in franchising, retail, wholesale, and small business. Adam believes customer experience can have a significant impact on a company’s financial performance. For this reason, he shares his knowledge with businesses of all sizes.

    Adam’s entrepreneurial expertise influences a lot of his real-world customer experience approach. Although every company is different and faces specific issues, he recognizes that most organizations are competing on the basis of customer experience in a climate where budgets are tight, and deadlines are shortening.

    Speaker Adam Toporek is different from other customer experience experts because he has a plethora of real-life strategies. Adam wrote Be Your Customer’s Hero, one of the most remarkable customer service-related publications available.

    Moreover, Adam is a seasoned podcaster and co-hosts a  customer experience podcast called Crack the Customer Code. More than 100,000 people have downloaded the podcast.

    He’s been featured in more than 150 publications and is frequently regarded as a major customer experience thought leader. Aside from his customer experience work, Adam also invests in entrepreneurs who use innovation to upend the status quo.

    Adam Toporek Keynote Topics

    How can you get your team to deliver the experiences you expect?

    With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?

    In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework. This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization.

    Confident. In Control. Successful.

    Is this how your team members feel when they work with customers?

    So many organizations talk about customer service, yet, find that performance in the field rarely matches the expectations of the head office or, more importantly, the expectations of customers.

    Based on Adam's frontline customer service book, Be Your Customer’s Hero, this presentation is perfect for corporate or franchise annual meetings where you want to kick off or reinforce a customer-centric focus!

    How do you generate the emotions that lead to customer loyalty?

    Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.

    By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.

    How much more effective would your team be if they could choose the right words at the right time?

    How much more successful could your team be if they could structure communication for maximum impact?

    In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.

    Participants will learn how the words we choose and the words we use shape our customers’ experiences. By sharing his 3P NeuroWords(TM) Process, Adam provides participants with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.

    Adam Toporek Speaking Videos

    Adam Toporek’s Mini-Keynote on Customer Experience Leadership
    Adam Toporek: An Incredible Story of HERO Customer Service