Customer Experience Speaker Annette Franz

Annette Franz

Founder and CEO of CX Journey Inc; Customer Experience expert

Customer experience expert and official member of the Forbes Coaches Council. Speaker Annette Franz has helped countless businesses better understand their customers and employees. Organizations book Annette Franz to learn how to prioritize customers and customer experience and understand what the reality of marketing is.

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    Annette Franz biography

    Customer experience speaker Annette Franz is CX Journey Inc’s founder and CEO. Throughout her career, she has helped countless businesses better understand their customers and employees in order to increase retention, engagement, satisfaction, and the overall benefits of providing a great customer experience.

    Annette has written a book on better understanding customers, titled Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of the Business). Business Insider identified speaker Annette Franz as one of the “100 Most Influential Tech Women on Twitter.” Furthermore, many companies see her as a top influencer in Customer Experience.

    She has garnered numerous recognitions. Freshworks named her one of the Top 12 Customer Experience Experts You Need To Follow. CloudCherry has listed her as one of the Top Women CXOs.

    In 2020, LitmusWorld named Annette one of The Top Influential Customer Experience Leaders. In 2021, peopleHum included her in The Power List of the Top 200 Thought Leaders to Follow.

    According to Annette Franz, the key to improving customer experience is putting the “customer” back into the equation.

    Annette is currently serving as the Immediate Past Chair of the Customer Experience Professionals Association (CXPA) Board of Directors. She mentors other CXPA members to help them grow and thrive while also succeeding in their current roles. Annette also blogs at Quality Digest and APICS Magazine and contributes to other publications like Forbes and Business2Community. In addition, Annette is a Certified Customer Experience Professional (CCXP).

    As an official member of the Forbes Coaches Council, she has access to an exclusive network of accomplished business and career coaches. Each member is chosen for their professional background and expertise. Finally, she serves on the CX@UCI Advisory Board.

    Annette Franz Speaking Videos

    Annette Franz
    Annette Franz - Putting the Customer into Customer Experience

    Annette Franz Keynote Topics

    Annette Franz is a customer experience expert and founder of CX Journey Inc., a consulting firm that helps organizations transform their customer experience and drive business results. In this talk, Franz will delve into the importance of truly understanding customers in order to create a customer-centric organization. She will explore how to build a customer understanding strategy, including how to gather and analyze customer data, and how to use that understanding to inform business decisions and drive customer-centric initiatives. Franz will also discuss the role of empathy in customer understanding, and how it can be used to create a more personalized and meaningful customer experience. Whether you are a business leader, marketer, or customer service professional, this talk will provide valuable insights on how to create a customer-centric organization that truly understands and meets the needs of its customers.

    In this talk, Annette Franz, a customer experience expert, will delve into the importance of understanding your customers in order to create a truly customer-centric organization. She will discuss the key elements of customer understanding, including understanding customer needs, preferences, and behaviors, and how to use that understanding to improve the overall customer experience. Franz will also share practical tips and strategies for gathering and analyzing customer data to inform your customer experience efforts, as well as ways to ensure that customer understanding is integrated into every aspect of your business. Attendees will leave with a better understanding of how to create a customer-centric organization that puts the customer at the center of everything it does.

    In this talk, Annette Franz explores the current landscape of marketing and the shifting focus towards customer experience. She discusses the importance of understanding and meeting the needs of customers in order to drive business success, and shares practical strategies for building a customer-centric culture within an organization. With her extensive experience in customer experience management, Annette provides valuable insights and actionable advice for marketers looking to stay ahead in an increasingly competitive market.

    FAQs on Booking Annette Franz

    How to book Annette Franz as a keynote speaker?
    Aurum Speakers Bureau can help you book Annette Franz as a speaker for your next event, conference, or board meeting. Simply fill out our contact form to inquire about Annette Franz's availability for a speaking engagement. One of our booking agents will respond to your request immediately and contact the speaker to let them know you want to hire them. We will assist you with obtaining speaking fees, booking information, and confirming availability for Annette Franz or any other top keynote speaker or celebrity of your choice.
    How much is Annette Franz speaking fee?
    Annette Franz speaking fees are determined by several factors, including the event's date, whether it's a virtual or in-person event, the duration, format, preparation required for their speech, and more. The same applies to the cost to hire any other top expert speakers and celebrities. The Speaker Fee Range listed on our website is simply a guideline and is subject to change without notice. If you would like to hire Annette Franz to deliver a keynote speech for your event, please fill out the contact form or email us at with as much detail as possible. One of our experienced agents will get in touch with you and let you know exactly how much it will cost to book Annette Franz.
    How can I contact Annette Franz?
    We only work with Annette Franz on paid speaking engagements. Aurum Speakers Bureau can assist you in booking Annette Franz and will handle all negotiations, contracts, and logistics associated with having Annette Franz speak at your event. We will be your sole point of contact throughout the process. Get in touch with Aurum Speakers Bureau today, and we will reach out to any motivational speaker or celebrity you want to enquire about speaking at your event. If you wish to contact Annette Franz for any other reason, we will be unable to assist you as we are not authorized to provide personal contact information.
    Can I book Annette Franz for a virtual keynote?
    Yes, Annette Franz is available for virtual keynotes and webinars. To book Annette Franz for a virtual event, please complete the contact form or send us an email to inquire about the special fees for virtual engagements.