Annette Franz

Founder and CEO of CX Journey Inc; Customer Experience expert

Speaker Fee Range: Please inquire for fees

Travels From: USA

Annette Franz is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

Customer Experience Speaker Annette Franz
REQUEST AVAILABILITY

Want to book Annette Franz for your event? Please provide the info below and we’ll get in touch within 24h:

    Annette Franz

    Founder and CEO of CX Journey Inc; Customer Experience expert

    Speaker Fee Range: Please inquire for fees

    Travels From: USA

    Annette Franz is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

    Annette Franz Speaker Biography

    Speaker Annette Franz is founder and CEO of CX Journey Inc. She’s got more than 25 years of experience (both client side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

    She recently wrote the book on customer understanding. She’s the author of Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of the Business). Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience.

    As a sought-after customer experience keynote speaker, Annette Franz focuses on putting back the “customer” into customer experience, starting by focusing on journey mapping to get a better understanding of them. As Annette says, ‘you can’t transform what you cannot understand first’.