Annette Franz

Founder and CEO of CX Journey Inc; Customer Experience expert

Speaker Fee Range: Please inquire for fees

Travels From: USA

Annette Franz is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

Customer Experience Speaker Annette Franz
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    Annette Franz

    Founder and CEO of CX Journey Inc; Customer Experience expert

    Speaker Fee Range: Please inquire for fees

    Travels From: USA

    Annette Franz is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

    BOOK Annette Franz AS A SPEAKER

    Customer experience expert and official member of the Forbes Coaches Council. Speaker Annette Franz has helped countless businesses better understand their customers and employees. Organizations book Annette Franz to learn how to prioritize customers and customer experience and understand what the reality of marketing is.

    Annette Franz Speaker Biography

    Customer experience speaker Annette Franz is CX Journey Inc’s founder and CEO. Throughout her career, she has helped countless businesses better understand their customers and employees in order to increase retention, engagement, satisfaction, and the overall benefits of providing a great customer experience.

    Annette has written a book on better understanding customers, titled Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of the Business). Business Insider identified speaker Annette Franz as one of the “100 Most Influential Tech Women on Twitter.” Furthermore, many companies see her as a top influencer in Customer Experience.

    She has garnered numerous recognitions. Freshworks named her one of the Top 12 Customer Experience Experts You Need To Follow. CloudCherry has listed her as one of the Top Women CXOs.

    In 2020, LitmusWorld named Annette one of The Top Influential Customer Experience Leaders. In 2021, peopleHum included her in The Power List of the Top 200 Thought Leaders to Follow.

    According to Annette Franz, the key to improving customer experience is putting the “customer” back into the equation.

    Annette is currently serving as the Immediate Past Chair of the Customer Experience Professionals Association (CXPA) Board of Directors. She mentors other CXPA members to help them grow and thrive while also succeeding in their current roles. Annette also blogs at Quality Digest and APICS Magazine and contributes to other publications like Forbes and Business2Community. In addition, Annette is a Certified Customer Experience Professional (CCXP).

    As an official member of the Forbes Coaches Council, she has access to an exclusive network of accomplished business and career coaches. Each member is chosen for their professional background and expertise. Finally, she serves on the CX@UCI Advisory Board.