Don Peppers Keynote Topics
Digitally Transformed Marketing And CX
Today’s programmatic marketing tactic is tomorrow’s smartphone app, so get ready now for an online CX featuring “chatvertising” and bot-to-bot marketing.
Surviving And Thriving In The Next Disruption
Creating your own disruption is a good way to survive radical technological (or regulatory) change, and offense is always more fun than defense.
Customer Metrics, Big Data, And Common-Sense Analytics
How to map the CX, improve it, profit from it. How does it help us and help our customers? Why is “customer journey mapping” exactly what’s needed now?
Providing a better CX is costly today, while value is realized tomorrow. Resolve this dilemma to the satisfaction of your CFO. How much more will customers pay if…?
The Future Of CX In Your Industry
Preparing for the Next Great CX Innovations and Challenges In:
- Banking and Insurance
- Travel and Hospitality