Customer Experience Speaker Don Peppers

Don Peppers

Best-selling Author, widely-acclaimed Keynote Speaker and Global CX Authority

Businesses grow as large and as quickly as their customers allow. Speaker Don Peppers is the leading authority on attracting new customers and rewarding the loyalty of old ones. Corporations and individuals seek his advice on improved performance through enhanced customer-experience strategies. Events dedicated to CXM and related matters find their ideal keynote speaker in Don Peppers.

Want to book Don Peppers as a speaker for your event? Please provide the info below and we’ll get in touch within 24h:

    Don Peppers biography

    Customer experience speaker Don Peppers is among the world’s leading authorities on driving sustained growth through customer-centered business practices. As a keynote speaker, Don Peppers entertains and enlightens audiences around the world with stories drawn from a pioneering career.

    Don Peppers has helped organizations around the world reorient themselves around the customer experience. His consultancy firm, the Peppers and Rogers Group, advises a global clientele on customer experience management. Also, his bestselling books and eagerly anticipated keynote presentations bring his expertise to even wider audiences.

    Peppers and Martha Rogers revolutionized the way we view CRM with their 1993 bestseller The One to One Future. He has since written or co-written ten more top-selling business books, which have sold more than a million copies in 18 languages. Extreme Trust: Honesty as a Competitive Advantage explored the dynamic interplay of customer-centricity and ethical business practices. Customer Experience: What, How, and Why Now compiles the wisdom Peppers gained over a career spanning more than two decades.

    His contributions to the marketing profession have earned Peppers a reputation as a pioneering thought leader. SatMetrix named Peppers the world’s leading authority on customer experience management. Accenture named him one of the world’s top 100 business intellectuals. The London Times also honored him as one of the world’s “Top 50 business brains.” Additionally, Peppers is a 2013 inductee into the Direct Marketing Association Hall of Fame.

    Don Peppers Speaking Videos

    Don Peppers - Defining the New Normal in Business Competition
    Don Peppers - Customer Experience

    Don Peppers Keynote Topics

    Today’s programmatic marketing tactic is tomorrow’s smartphone app, so get ready now for an online CX featuring “chatvertising” and bot-to-bot marketing.

    Creating your own disruption is a good way to survive radical technological (or regulatory) change, and offense is always more fun than defense.

    How to map the CX, improve it, profit from it. How does it help us and help our customers? Why is “customer journey mapping” exactly what’s needed now?

    Providing a better CX is costly today, while value is realized tomorrow. Resolve this dilemma to the satisfaction of your CFO. How much more will customers pay if…?

    Preparing for the Next Great CX Innovations and Challenges In:
    - Retail
    - Healthcare
    - Banking and Insurance
    - Communications
    - Travel and Hospitality
    - Automotive
    - B2B

    FAQs on Booking Don Peppers

    How to book Don Peppers as a keynote speaker?
    Aurum Speakers Bureau can help you book Don Peppers as a speaker for your next event, conference, or board meeting. Simply fill out our contact form to inquire about Don Peppers's availability for a speaking engagement. One of our booking agents will respond to your request immediately and contact the speaker to let them know you want to hire them. We will assist you with obtaining speaking fees, booking information, and confirming availability for Don Peppers or any other top keynote speaker or celebrity of your choice.
    How much is Don Peppers speaking fee?
    Don Peppers speaking fees are determined by several factors, including the event's date, whether it's a virtual or in-person event, the duration, format, preparation required for their speech, and more. The same applies to the cost to hire any other top expert speakers and celebrities. The Speaker Fee Range listed on our website is simply a guideline and is subject to change without notice. If you would like to hire Don Peppers to deliver a keynote speech for your event, please fill out the contact form or email us at with as much detail as possible. One of our experienced agents will get in touch with you and let you know exactly how much it will cost to book Don Peppers.
    How can I contact Don Peppers?
    We only work with Don Peppers on paid speaking engagements. Aurum Speakers Bureau can assist you in booking Don Peppers and will handle all negotiations, contracts, and logistics associated with having Don Peppers speak at your event. We will be your sole point of contact throughout the process. Get in touch with Aurum Speakers Bureau today, and we will reach out to any motivational speaker or celebrity you want to enquire about speaking at your event. If you wish to contact Don Peppers for any other reason, we will be unable to assist you as we are not authorized to provide personal contact information.
    Can I book Don Peppers for a virtual keynote?
    Yes, Don Peppers is available for virtual keynotes and webinars. To book Don Peppers for a virtual event, please complete the contact form or send us an email to inquire about the special fees for virtual engagements.