Don Peppers

Best-selling Author, widely-acclaimed Keynote Speaker and Global CX Authority

Speaker Fee Range: Please inquire for fees

Travels From: USA

Don Peppers is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

Customer Experience Speaker Don Peppers
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    Don Peppers

    Best-selling Author, widely-acclaimed Keynote Speaker and Global CX Authority

    Speaker Fee Range: Please inquire for fees

    Travels From: USA

    Don Peppers is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

    Don Peppers Speaker Biography

    Don Peppers is a best-selling author, blogger, widely-acclaimed keynote speaker and global CX authority.

    A marketing futurist and accomplished trend spotter, Peppers has educated and motivated audiences worldwide with presentations and workshops focused on how businesses can compete in a dynamic, technologically fast-moving world. His latest book Customer Experience: What, How and Why Now (2016), provides insights and “how to” recommendations for building and maintaining a truly customer-centric business.

    Peppers has written nine books with business partner Martha Rogers, collectively selling well over a million copies in 18 languages. Most recently Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits (Penguin, 2016) uses real-world examples to show how rising customer expectations in a more transparent age have permanently altered the competitive landscape. And Managing Customer Experience and Relationships (Wiley, 2017) is the third edition of their graduate-level textbook, originally published in 2003.

    On the strength of the revolutionary ideas cited in The One to One Future, the Peppers & Rogers Group soon grew into one of the world’s leading customer-centric management consulting firms, helping clients in a variety of industries and geographies make money by using data and interactivity to deliver more reliable and relevant customer experiences.

     

    Don Peppers Keynote Topics

    Today’s programmatic marketing tactic is tomorrow’s smartphone app, so get ready now for an online CX featuring “chatvertising” and bot-to-bot marketing.

    Creating your own disruption is a good way to survive radical technological (or regulatory) change, and offense is always more fun than defense.

    How to map the CX, improve it, profit from it. How does it help us and help our customers? Why is “customer journey mapping” exactly what’s needed now?

    Providing a better CX is costly today, while value is realized tomorrow. Resolve this dilemma to the satisfaction of your CFO. How much more will customers pay if…?

    Preparing for the Next Great CX Innovations and Challenges In:
    - Retail
    - Healthcare
    - Banking and Insurance
    - Communications
    - Travel and Hospitality
    - Automotive
    - B2B

    Don Peppers Speaking Videos

    Don Peppers - Customer Experience
    Don Peppers - Defining the New Normal in Business Competition