Don Peppers

Best-selling Author, widely-acclaimed Keynote Speaker and Global CX Authority

Speaker Fee Range: Please inquire for fees

Travels From: USA

Don Peppers is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

Customer Experience Speaker Don Peppers
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    Don Peppers

    Best-selling Author, widely-acclaimed Keynote Speaker and Global CX Authority

    Speaker Fee Range: Please inquire for fees

    Travels From: USA

    Don Peppers is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

    BOOK Don Peppers AS A SPEAKER

    Businesses grow as large and as quickly as their customers allow. Speaker Don Peppers is the leading authority on attracting new customers and rewarding the loyalty of old ones. Corporations and individuals seek his advice on improved performance through enhanced customer-experience strategies. Events dedicated to CXM and related matters find their ideal keynote speaker in Don Peppers.

    Don Peppers Speaker Biography

    Customer experience speaker Don Peppers is among the world’s leading authorities on driving sustained growth through customer-centered business practices. As a keynote speaker, Don Peppers entertains and enlightens audiences around the world with stories drawn from a pioneering career.

    Don Peppers has helped organizations around the world reorient themselves around the customer experience. His consultancy firm, the Peppers and Rogers Group, advises a global clientele on customer experience management. Also, his bestselling books and eagerly anticipated keynote presentations bring his expertise to even wider audiences.

    Peppers and Martha Rogers revolutionized the way we view CRM with their 1993 bestseller The One to One Future. He has since written or co-written ten more top-selling business books, which have sold more than a million copies in 18 languages. Extreme Trust: Honesty as a Competitive Advantage explored the dynamic interplay of customer-centricity and ethical business practices. Customer Experience: What, How, and Why Now compiles the wisdom Peppers gained over a career spanning more than two decades.

    His contributions to the marketing profession have earned Peppers a reputation as a pioneering thought leader. SatMetrix named Peppers the world’s leading authority on customer experience management. Accenture named him one of the world’s top 100 business intellectuals. The London Times also honored him as one of the world’s “Top 50 business brains.” Additionally, Peppers is a 2013 inductee into the Direct Marketing Association Hall of Fame.

    Don Peppers Keynote Topics

    Today’s programmatic marketing tactic is tomorrow’s smartphone app, so get ready now for an online CX featuring “chatvertising” and bot-to-bot marketing.

    Creating your own disruption is a good way to survive radical technological (or regulatory) change, and offense is always more fun than defense.

    How to map the CX, improve it, profit from it. How does it help us and help our customers? Why is “customer journey mapping” exactly what’s needed now?

    Providing a better CX is costly today, while value is realized tomorrow. Resolve this dilemma to the satisfaction of your CFO. How much more will customers pay if…?

    Preparing for the Next Great CX Innovations and Challenges In:
    - Retail
    - Healthcare
    - Banking and Insurance
    - Communications
    - Travel and Hospitality
    - Automotive
    - B2B

    Don Peppers Speaking Videos

    Don Peppers - Customer Experience
    Don Peppers - Defining the New Normal in Business Competition