Customer experience speaker Don Peppers is among the world’s leading authorities on driving sustained growth through customer-centered business practices. As a keynote speaker, Don Peppers entertains and enlightens audiences around the world with stories drawn from a pioneering career.

Don Peppers has helped organizations around the world reorient themselves around the customer experience. His consultancy firm, the Peppers and Rogers Group, advises a global clientele on customer experience management. Also, his bestselling books and eagerly anticipated keynote presentations bring his expertise to even wider audiences.

Peppers and Martha Rogers revolutionized the way we view CRM with their 1993 bestseller The One to One Future. He has since written or co-written ten more top-selling business books, which have sold more than a million copies in 18 languages. Extreme Trust: Honesty as a Competitive Advantage explored the dynamic interplay of customer-centricity and ethical business practices. Customer Experience: What, How, and Why Now compiles the wisdom Peppers gained over a career spanning more than two decades.

His contributions to the marketing profession have earned Peppers a reputation as a pioneering thought leader. SatMetrix named Peppers the world’s leading authority on customer experience management. Accenture named him one of the world’s top 100 business intellectuals. The London Times also honored him as one of the world’s “Top 50 business brains.” Additionally, Peppers is a 2013 inductee into the Direct Marketing Association Hall of Fame.