Hollie Delaney Keynote Topics
Innovating in HR: Driving Culture & Thinking of your Employees as Customers
If your organization is interested in hearing about how you can build an HR department that helps drive culture and thinks of it's employees as customers... Hollie Delaney is without a doubt the perfect speaker for you. As Chief Human Resources Officer at Zappos.com - a company that has consistently ranked amongst the best places to work in America, where 82% of employees say it is a great place to work compared to 59% of employees at a typical U.S.-based company - Hollie is in charge of creating and maintaining Zappos.com' unique culture that is delivering excellent results.
The Zappos Way: Holocracy and Happiness
At Zappos, recruitment interviews are 50% or more based on culture fit. They want to preserve their unique corporate culture that has achieved excellent results and makes the company rank consistently amongst the best places to work in America, according to employee satisfaction. In this session, Hollie Delaney, Chief Human Resources Officer at Zappos.com will tell all the secrets about Zappos unique culture and how to implement this model in other organizations. First, she will explain Zappos core values:
· Deliver WOW Through Service
· Embrace and Drive Change
· Create Fun and A Little Weirdness
· Be Adventurous, Creative, and Open-Minded
· Pursue Growth and Learning
· Build Open and Honest Relationships With Communication
· Build a Positive Team and Family Spirit
· Do More With Less
· Be Passionate and Determined
· Be Humble
And secondly, Hollie will talk about Zappos unique leadership model: Holocracy. A disruptive power shift of the traditional organizational structure that looks like a pyramid, where decisions are taken from the top to the bottom to organize the company in a horizontal structure which offers more agility, autonomy and empowerment to its employees. And, in turn, their job satisfaction and happiness.
Building a Committed Team
At Zappos.com, over 80% of its employees report over the years that they are happy and feel engaged with their job and the company. These numbers are vastly superior to the medium of other American companies reporting just over 50%. What is the secret behind these superb results? How does Zappos.com build highly committed teams across the company? Hollie Delaney, Zappos.com Chief Human Resources Officer will tell all their secrets in this session oriented to HR managers, team-leaders who want to motivate their teams and company CEOs who want their organizations to perform better.