Jason Bradshaw

Chief Customer & Marketing Officer, Volkswagen. Best-Selling Author & Customer Experience Keynote Speaker

Speaker Fee Range: Please inquire for fees

Travels From: Sydney, Australia

Jason Bradshaw is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

Customer Experience Speaker Jason Bradshaw
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    Jason Bradshaw

    Chief Customer & Marketing Officer, Volkswagen. Best-Selling Author & Customer Experience Keynote Speaker

    Speaker Fee Range: Please inquire for fees

    Travels From: Sydney, Australia

    Jason Bradshaw is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

    BOOK Jason Bradshaw AS A SPEAKER

    A customer service guru and Chief Customer Officer at Volkswagen Group Australia. Speaker Jason Bradshaw has worked for a number of important companies, including Target Australia, Fairfax Media Limited, Telstra, and the New South Wales Government. Organizations book Jason Bradshaw to learn about digital transformation, customer experience, crisis leadership, service fundamentals, and growth mindset.

    Jason Bradshaw Speaker Biography

    Customer experience speaker Jason Bradshaw is a customer service guru and Chief Customer Officer at Volkswagen Group Australia. He founded his own hardware and telecommunications distribution company when he was only 14 years old. That is when he became passionate about customer experience. Jason’s initial journey into entrepreneurship taught him how to provide clients with an experience rather than just a product.

    Jason has been positively changing the way people connect with organizations across a wide range of industries. 

    Jason has worked for a number of important companies, thanks to his deep understanding of customer expectations and needs. The companies include Target Australia, Fairfax Media Limited, Telstra, and the New South Wales Government. In every industry, Jason has been at the forefront of creating memorable customer and employee experiences.

    Jason believes that organizations have the power to significantly enhance the lives of individuals. He believes that the ability to care for your customers is important to more individuals than simply your customers.

    Speaker Jason Bradshaw has also led transformational programs that have improved revenue by tens of millions of dollars. Jason’s career has been built on his dedication to bettering the lives of others, both customers and employees. When he was working in the telecommunications industry, he executed strategies to increase customer satisfaction by more than 100 percent in various industries. It has saved tens of millions of dollars in the retail and media sectors by concentrating on the customer and employee experience. Furthermore, it has increased staff retention by double-digit year on year.

    Jason has genuinely revolutionized every area of business, from procurement to sales.

    He also serves as Chair of the Finance and Audit Committee and a Board Director for ACON Health Limited, Australia’s leading LGBTI health promotion and service provider. Jason is quite proud of his accomplishments.

    Jason Bradshaw Keynote Topics

    This is Jason’s pillar presentation based off his first book ‘It’s All About CEX! The Essential Guide To Customer & Employee Experience!’.

    In this presentation Jason explores the importance of Customer & Employee Experience and how it powers business growth.

    Jason draws on his experiencing in delivering improvements in 7 different industries and blends theory, experience and case studies to ensure your team is engaged in the topic but also inspired and skilled to take action.
    In this keynote speech based on his bestselling book "All About CEX!", Jason will break experience down into its core components — success, ease, and connection — and will show your audience how to get the most mileage out of each one. Containing long-term strategies as well as immediate action items, this session will teach you how to:

    · Make everybody feel genuinely appreciated
    · Personalize your customer service
    · Discover your employees’ untapped potential
    · And more

    This motivational speech reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process.

    In this presentation Jason draws on his experience in leading digital transformations in multiple industries to drive business growth through revenue generation and cost reduction.

    With a track record in rapidly delivering digital transformations Jason will inspire your team to take action and convince them of the business benefits.

    Delivered as either a keynote presentation or a workshop, Service Fundamentals is all about the key elements of customer service.

    Jason fundamentally believes you can’t deliverable loyalty driving customer experiences if you don’t first get the fundamentals of service right.

    Service Fundamentals is focused on helping your team understand and deliver on the three keys of service.

    Jason was once accused of ‘castrating the men of Australia’ when he was Head of Customer Experience with a major retail group – this gives you just a glimpse into some of the crises Jason has led teams through.

    In this presentation Jason will provide your audience with major steps to leading through a crisis and how to ensure that you continue to build for sustained growth.

    Jason has turned contact centres from ‘cost centres’ in to ‘profit centres’. He’s transformed organisations, generating in excess of $40 million in savings, while continuing to grow the customer base.

    In this presentation Jason will engage your team to develop and implement rapid delivery solutions, while keeping your customers and employees at the heart of your transformation.

    Jason Bradshaw Speaking Videos

    Jason Bradshaw Keynote Highlights
    It's All About CEX with Jason Bradshaw