Jason Bradshaw

Chief Customer & Marketing Officer, Volkswagen. Best-Selling Author & Customer Experience Keynote Speaker

Speaker Fee Range: Please inquire for fees

Travels From: Sydney, Australia

Jason Bradshaw is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

Customer Experience Speaker Jason Bradshaw
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    Jason Bradshaw

    Chief Customer & Marketing Officer, Volkswagen. Best-Selling Author & Customer Experience Keynote Speaker

    Speaker Fee Range: Please inquire for fees

    Travels From: Sydney, Australia

    Jason Bradshaw is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

    Jason Bradshaw Speaker Biography

    Jason Bradshaw is an experienced customer experience keynote speaker and thought leader. At 14 years old, speaker Jason Bradshaw started his own telecommunications and hardware distribution business. It was there he began a lifelong passion for customer experience – even if he didn’t exactly know what it was called at the time. It didn’t matter, because this first foray into entrepreneurship gave him a taste of how to offer customers an experience, not just a product.

    Since that humble start, Jason has transformed the way people interact with organisations across a litany of sectors. He is currently Chief Customer Officer at Volkswagen Group Australia.

    With a deep empathy for customer needs and expectations, Jason has worked with some enduring and essential organisations – such as Telstra, Fairfax Media Limited, Target Australia and the New South Wales Government. No matter the sector, Jason has led customer and employee experiences that have defined organisations. 

    The idea that underscores Jason’s work today – and at age 14 – is this: organisations have the potential to vastly improve individual lives.

    Whether building on an employee’s skills, or offering customers a seamless interaction, the ability to care for your customer matters to more people than just your customer. 

    In addition to his customer experience work, Jason is extremely pleased to have acted as Chair of the Finance and Audit Committee and as Board Director of Australia’s largest LGBTI health promotion and services organisation, ACON Health Limited.

    Jason Bradshaw Keynote Topics

    This is Jason’s pillar presentation based off his first book ‘It’s All About CEX! The Essential Guide To Customer & Employee Experience!’.

    In this presentation Jason explores the importance of Customer & Employee Experience and how it powers business growth.

    Jason draws on his experiencing in delivering improvements in 7 different industries and blends theory, experience and case studies to ensure your team is engaged in the topic but also inspired and skilled to take action.
    In this keynote speech based on his bestselling book "All About CEX!", Jason will break experience down into its core components — success, ease, and connection — and will show your audience how to get the most mileage out of each one. Containing long-term strategies as well as immediate action items, this session will teach you how to:

    · Make everybody feel genuinely appreciated
    · Personalize your customer service
    · Discover your employees’ untapped potential
    · And more

    This motivational speech reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process.

    In this presentation Jason draws on his experience in leading digital transformations in multiple industries to drive business growth through revenue generation and cost reduction.

    With a track record in rapidly delivering digital transformations Jason will inspire your team to take action and convince them of the business benefits.

    Delivered as either a keynote presentation or a workshop, Service Fundamentals is all about the key elements of customer service.

    Jason fundamentally believes you can’t deliverable loyalty driving customer experiences if you don’t first get the fundamentals of service right.

    Service Fundamentals is focused on helping your team understand and deliver on the three keys of service.

    Jason was once accused of ‘castrating the men of Australia’ when he was Head of Customer Experience with a major retail group – this gives you just a glimpse into some of the crises Jason has led teams through.

    In this presentation Jason will provide your audience with major steps to leading through a crisis and how to ensure that you continue to build for sustained growth.

    Jason has turned contact centres from ‘cost centres’ in to ‘profit centres’. He’s transformed organisations, generating in excess of $40 million in savings, while continuing to grow the customer base.

    In this presentation Jason will engage your team to develop and implement rapid delivery solutions, while keeping your customers and employees at the heart of your transformation.

    Jason Bradshaw Speaking Videos

    Jason Bradshaw Keynote Highlights
    It's All About CEX with Jason Bradshaw