Chief Marketing & Communications Officer and President, Healthcare, Mastercard
Co-founder of Delivering Happiness, which made it to the Inc. 5000 list in 2020. Speaker Jenn Lim’s primary objective is to promote science-based happiness, passion, and purpose in the workplace, at home, and in every aspect of daily life. Organizations book Jenn Lim to learn about delivering happiness, using happiness as a business model, and how to enhance customer experience.
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Happiness speaker Jenn Lim is the co-founder and CEO of Delivering Happiness. After more than two decades in culture and consulting, her primary objective is to promote science-based happiness, passion, and purpose in the workplace, at home, and in every aspect of daily life.
Her first Culture Book for Zappos came out in 2005; it has already been reprinted seven times. In 2009, Amazon.com purchased Zappos for $1.2 billion. Consequently, Zappos ranked sixth on Fortune’s “100 Best Companies to Work For” list in 2011. The Culture Book has become a global icon of how businesses can effectively build cultures focused on happiness while also being lucrative.
The first book by Tony Hsieh, Delivering Happiness, came out in 2010, with Jenn in charge of its launch. Inc. Magazine, NPR, and The Wall Street Journal named it one of the best business books of 2010. Thanks to Jen’s work, the book spent 27 weeks on the New York Times best-seller list and was released in several different languages.
Speaker Jenn Lim ‘s success has led her to speak at universities, companies, and organizations like Pixar, UCLA, and Twitter. Writing, the internet, and graphic design were among Jenn’s sectors before becoming Chief Happiness Officer and CEO.
Over the course of her career, she has worked with around 350 different organizations. Jenn has made it her mission to spread happiness to businesses and communities worldwide. To further her already significant influence, Jenn went on to serve on the Global Happiness Council for Work and Wellbeing in 2017. When Jenn isn’t traveling the world as a speaker, she interviews culture leaders on the Delivering Happiness podcast.
Delivering Happiness made the Inc. 5000 list in 2020. It became one of the most rapidly expanding private companies in the United States.
Individual and organizational core values are the cornerstone of your company culture. But how can a company transition to a model that values employee happiness at work? And how can that happiness be measured since defining, measuring, and benchmarking critical elements of your culture is a key driver for overall success?
In this session, Jenn Lim, the creator of the famous Zappos Culture Book that helped the company become #6 on Fortune’s “100 Best Companies to Work For”., will focus on:
• How to take the first step to happiness at work: uncover your top three personal values and how to live them
• Experience the core values development process in a fun and meaningful exercise that results in a set of shared values
• Understand Zappos’ 10 steps for a valuesdriven culture, and the impact of alignment
• Take the Happiness at Work survey and review results collaboratively
• Understand how assessment tools that prioritize values as Key Performance Indicators can drive your culture
• Explore the Delivering Happiness roadmap to move beyond your results and empower every employee as a culture leader
Are you struggling to keep your best talent from quitting? Do your employees feel frustrated and not empowered to do their best work, resulting in lower sales, poor customer service and overall inefficiencies?
The solution to these common organizational problems is creating a happier, sustainable workplace culture. Jenn Lim, founder & CEO of Delivering Happiness, is the creator of the famous Zappos Culture Book that helped the company become #6 on Fortune’s “100 Best Companies to Work For”. In this session, Jenn will share the secrets of Zappos unique corporate culture and how you can implement a culture that fosters innovation and employee engagement by focusing on happiness.
Tony Hsieh, Zappos founder, once defined the company as "a customer service company that just happens to sell shoes". Culture plays a vital role into achieving exceptional customer service. In this session, Jenn Lim, who wrote Zappos Culture Book and an expert in customer service and employee happiness, will share the secrets behind Zappos success in wowing their customers with over the top customer service.
How can your ideal culture lead to an enhanced experience for your customers?
• Discover the value of embedding customer service into your company culture
• Understand the core tenets and benefits of focusing on a WOW customer experience
• Use Zappos-based tools and techniques to develop your own unique, WOW experience
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