Corporate Culture Speaker Jenn Lim

Jenn Lim

Founder & CEO, Delivering Happiness. Culture Book Creator and Consultant at Zappos

Co-founder of Delivering Happiness, which made it to the Inc. 5000 list in 2020. Speaker Jenn Lim’s primary objective is to promote science-based happiness, passion, and purpose in the workplace, at home, and in every aspect of daily life. Organizations book Jenn Lim to learn about delivering happiness, using happiness as a business model, and how to enhance customer experience.

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    Jenn Lim biography

    Happiness speaker Jenn Lim is the co-founder and CEO of Delivering Happiness. After more than two decades in culture and consulting, her primary objective is to promote science-based happiness, passion, and purpose in the workplace, at home, and in every aspect of daily life.

    Her first Culture Book for Zappos came out in 2005; it has already been reprinted seven times. In 2009, purchased Zappos for $1.2 billion. Consequently, Zappos ranked sixth on Fortune’s “100 Best Companies to Work For” list in 2011. The Culture Book has become a global icon of how businesses can effectively build cultures focused on happiness while also being lucrative. 

    The first book by Tony Hsieh, Delivering Happiness, came out in 2010, with Jenn in charge of its launch. Inc. Magazine, NPR, and The Wall Street Journal named it one of the best business books of 2010. Thanks to Jen’s work, the book spent 27 weeks on the New York Times best-seller list and was released in several different languages.

    Speaker Jenn Lim ‘s success has led her to speak at universities, companies, and organizations like Pixar, UCLA,  and Twitter. Writing, the internet, and graphic design were among Jenn’s sectors before becoming Chief Happiness Officer and CEO.

    Over the course of her career, she has worked with around 350 different organizations. Jenn has made it her mission to spread happiness to businesses and communities worldwide. To further her already significant influence, Jenn went on to serve on the Global Happiness Council for Work and Wellbeing in 2017. When Jenn isn’t traveling the world as a speaker, she interviews culture leaders on the Delivering Happiness podcast.

    Delivering Happiness made the Inc. 5000 list in 2020. It became one of the most rapidly expanding private companies in the United States.

    Jenn Lim Speaking Videos

    Jenn Lim: Culture as a Competitive Advantage op het Happy People
    Delivering happiness: Jenn Lim at TEDxMidwest

    Jenn Lim Keynote Topics

    Individual and organizational core values are the cornerstone of your company culture. But how can a company transition to a model that values employee happiness at work? And how can that happiness be measured since defining, measuring, and benchmarking critical elements of your culture is a key driver for overall success?

    In this session, Jenn Lim, the creator of the famous Zappos Culture Book that helped the company become #6 on Fortune’s “100 Best Companies to Work For”., will focus on:

    • How to take the first step to happiness at work: uncover your top three personal values and how to live them
    • Experience the core values development process in a fun and meaningful exercise that results in a set of shared values
    • Understand Zappos’ 10 steps for a valuesdriven culture, and the impact of alignment
    • Take the Happiness at Work survey and review results collaboratively
    • Understand how assessment tools that prioritize values as Key Performance Indicators can drive your culture
    • Explore the Delivering Happiness roadmap to move beyond your results and empower every employee as a culture leader

    Are you struggling to keep your best talent from quitting? Do your employees feel frustrated and not empowered to do their best work, resulting in lower sales, poor customer service and overall inefficiencies?

    The solution to these common organizational problems is creating a happier, sustainable workplace culture. Jenn Lim, founder & CEO of Delivering Happiness, is the creator of the famous Zappos Culture Book that helped the company become #6 on Fortune’s “100 Best Companies to Work For”. In this session, Jenn will share the secrets of Zappos unique corporate culture and how you can implement a culture that fosters innovation and employee engagement by focusing on happiness.

    Tony Hsieh, Zappos founder, once defined the company as "a customer service company that just happens to sell shoes". Culture plays a vital role into achieving exceptional customer service. In this session, Jenn Lim, who wrote Zappos Culture Book and an expert in customer service and employee happiness, will share the secrets behind Zappos success in wowing their customers with over the top customer service.

    How can your ideal culture lead to an enhanced experience for your customers?
    • Discover the value of embedding customer service into your company culture
    • Understand the core tenets and benefits of focusing on a WOW customer experience
    • Use Zappos-based tools and techniques to develop your own unique, WOW experience

    FAQs on Booking Jenn Lim

    How to book Jenn Lim as a keynote speaker?
    Aurum Speakers Bureau can help you book Jenn Lim as a speaker for your next event, conference, or board meeting. Simply fill out our contact form to inquire about Jenn Lim's availability for a speaking engagement. One of our booking agents will respond to your request immediately and contact the speaker to let them know you want to hire them. We will assist you with obtaining speaking fees, booking information, and confirming availability for Jenn Lim or any other top keynote speaker or celebrity of your choice.
    How much is Jenn Lim speaking fee?
    Jenn Lim speaking fees are determined by several factors, including the event's date, whether it's a virtual or in-person event, the duration, format, preparation required for their speech, and more. The same applies to the cost to hire any other top expert speakers and celebrities. The Speaker Fee Range listed on our website is simply a guideline and is subject to change without notice. If you would like to hire Jenn Lim to deliver a keynote speech for your event, please fill out the contact form or email us at with as much detail as possible. One of our experienced agents will get in touch with you and let you know exactly how much it will cost to book Jenn Lim.
    How can I contact Jenn Lim?
    We only work with Jenn Lim on paid speaking engagements. Aurum Speakers Bureau can assist you in booking Jenn Lim and will handle all negotiations, contracts, and logistics associated with having Jenn Lim speak at your event. We will be your sole point of contact throughout the process. Get in touch with Aurum Speakers Bureau today, and we will reach out to any motivational speaker or celebrity you want to enquire about speaking at your event. If you wish to contact Jenn Lim for any other reason, we will be unable to assist you as we are not authorized to provide personal contact information.
    Can I book Jenn Lim for a virtual keynote?
    Yes, Jenn Lim is available for virtual keynotes and webinars. To book Jenn Lim for a virtual event, please complete the contact form or send us an email to inquire about the special fees for virtual engagements.