Jenn Lim Keynote Topics
Delivering Happiness: Core Values that Matter & How to Measure It
Individual and organizational core values are the cornerstone of your company culture. But how can a company transition to a model that values employee happiness at work? And how can that happiness be measured since defining, measuring, and benchmarking critical elements of your culture is a key driver for overall success?
In this session, Jenn Lim, the creator of the famous Zappos Culture Book that helped the company become #6 on Fortune’s “100 Best Companies to Work For”., will focus on:
• How to take the first step to happiness at work: uncover your top three personal values and how to live them
• Experience the core values development process in a fun and meaningful exercise that results in a set of shared values
• Understand Zappos’ 10 steps for a valuesdriven culture, and the impact of alignment
• Take the Happiness at Work survey and review results collaboratively
• Understand how assessment tools that prioritize values as Key Performance Indicators can drive your culture
• Explore the Delivering Happiness roadmap to move beyond your results and empower every employee as a culture leader
Zappos Culture Book: Happiness as a Business Model
Are you struggling to keep your best talent from quitting? Do your employees feel frustrated and not empowered to do their best work, resulting in lower sales, poor customer service and overall inefficiencies?
The solution to these common organizational problems is creating a happier, sustainable workplace culture. Jenn Lim, founder & CEO of Delivering Happiness, is the creator of the famous Zappos Culture Book that helped the company become #6 on Fortune’s “100 Best Companies to Work For”. In this session, Jenn will share the secrets of Zappos unique corporate culture and how you can implement a culture that fosters innovation and employee engagement by focusing on happiness.
WOW Customer Service
Tony Hsieh, Zappos founder, once defined the company as "a customer service company that just happens to sell shoes". Culture plays a vital role into achieving exceptional customer service. In this session, Jenn Lim, who wrote Zappos Culture Book and an expert in customer service and employee happiness, will share the secrets behind Zappos success in wowing their customers with over the top customer service.
How can your ideal culture lead to an enhanced experience for your customers?
• Discover the value of embedding customer service into your company culture
• Understand the core tenets and benefits of focusing on a WOW customer experience
• Use Zappos-based tools and techniques to develop your own unique, WOW experience