Jenn Lim

Founder & CEO, Delivering Happiness. Culture Book Creator and Consultant at Zappos

Speaker Fee Range: $20,000 - $50,000 USD

Travels From: California, USA

Jenn Lim is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

Corporate Culture Speaker Jenn Lim
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    Jenn Lim

    Founder & CEO, Delivering Happiness. Culture Book Creator and Consultant at Zappos

    Speaker Fee Range: $20,000 - $50,000 USD

    Travels From: California, USA

    Jenn Lim is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

    Jenn Lim Speaker Biography

    Happiness speaker Jenn Lim is the fearless, innovative CEO and co-founder of DH. From her 20+ years of lessons learned in culture and consulting, the proven results from transforming company cultures come back to her simple mission: to inspire science-based happiness, passion, and purpose at work, home, and in everyday life.

    In 2005, she created the first Culture Book for Zappos – now on its 7th edition – and has produced them ever since. In 2009, Zappos was sold to Amazon.com in a deal valued at $1.2 billion on the day of closing. Therefore, in 2011, Zappos was #6 on Fortune’s “100 Best Companies to Work For” list. The Culture Book has become a global symbol of how companies can successfully create cultures based on happiness and be profitable at the same time.

    In 2010, Jenn led the launch and management of Tony’s first book (Delivering Happiness) which sold over 220,000 copies internationally and hit #1 on numerous bestsellers list (including the New York Times, Wall Street Journaland USA Today). It was voted one of the best business books in 2010 by NPR, Inc. Magazine and the Wall Street Journal. It has remained on the New York Times list for 27 weeks and has been published in over 14 countries/languages because of her efforts.

    With the success of the Culture Book and Delivering Happiness, she’s spoken at companies, universities and organizations such as Twitter, Pixar, Stanford, UCLA, the Entrepreneurs’ Organization, NAWBO and the American Marketing Association. Prior to becoming CEO and Chief Happiness Officer, Jenn consulted in a number of industries, including the internet, writing and graphic design.

    She has helped over 350 organizations and has devoted her career to cultivate meaningful happiness in companies, communities, and cities around the world. In 2017, Jenn was selected to be on the Global Happiness Council of Work and Wellbeing with the charter to scale the impact she’s made in even more sustainable ways. You can find Jenn speaking at events around the globe, interviewing culture champions on the Delivering Happiness podcast, or starting spontaneous dance parties with her friends and family.

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    Jenn Lim Keynote Topics

    Individual and organizational core values are the cornerstone of your company culture. But how can a company transition to a model that values employee happiness at work? And how can that happiness be measured since defining, measuring, and benchmarking critical elements of your culture is a key driver for overall success?

    In this session, Jenn Lim, the creator of the famous Zappos Culture Book that helped the company become #6 on Fortune’s “100 Best Companies to Work For”., will focus on:

    • How to take the first step to happiness at work: uncover your top three personal values and how to live them
    • Experience the core values development process in a fun and meaningful exercise that results in a set of shared values
    • Understand Zappos’ 10 steps for a valuesdriven culture, and the impact of alignment
    • Take the Happiness at Work survey and review results collaboratively
    • Understand how assessment tools that prioritize values as Key Performance Indicators can drive your culture
    • Explore the Delivering Happiness roadmap to move beyond your results and empower every employee as a culture leader

    Are you struggling to keep your best talent from quitting? Do your employees feel frustrated and not empowered to do their best work, resulting in lower sales, poor customer service and overall inefficiencies?

    The solution to these common organizational problems is creating a happier, sustainable workplace culture. Jenn Lim, founder & CEO of Delivering Happiness, is the creator of the famous Zappos Culture Book that helped the company become #6 on Fortune’s “100 Best Companies to Work For”. In this session, Jenn will share the secrets of Zappos unique corporate culture and how you can implement a culture that fosters innovation and employee engagement by focusing on happiness.

    Tony Hsieh, Zappos founder, once defined the company as "a customer service company that just happens to sell shoes". Culture plays a vital role into achieving exceptional customer service. In this session, Jenn Lim, who wrote Zappos Culture Book and an expert in customer service and employee happiness, will share the secrets behind Zappos success in wowing their customers with over the top customer service.

    How can your ideal culture lead to an enhanced experience for your customers?
    • Discover the value of embedding customer service into your company culture
    • Understand the core tenets and benefits of focusing on a WOW customer experience
    • Use Zappos-based tools and techniques to develop your own unique, WOW experience

    Jenn Lim Speaking Videos

    Delivering happiness: Jenn Lim at TEDxMidwest
    Jenn Lim: Culture as a Competitive Advantage op het Happy People