Customer experience speaker Robert Spector is popular worldwide for being a best-selling author as well as a speaker. He is famous for his entertaining and thought-provoking business anecdotes, which contain humor and actionable advice. Robert loves to share his knowledge regarding employee and customer experience. He does so via entertaining keynotes and engaging collaborative breakout sessions.

The Wall Street Journal, The New York Times, Sports Illustrated, and Women’s Wear Daily are just a few of the publications where Robert’s work has appeared. Numerous media outlets have featured him as a guest expert. Furthermore, several publications often quote him and his work.

Born and raised in Perth Amboy, New Jersey, and a Franklin & Marshall College student in Lancaster, Pennsylvania, speaker Robert Spector now teaches at Western Washington University in Bellingham, Washington. He builds on his experience working with Seattle-based retail titans such as Nordstrom, Starbucks, Amazon.com, and Costco.

Robert’s speeches are based on his The Nordstrom Way series of four books. Due to his position as Nordstrom’s sole journalist, he has spent many hours interviewing the family that runs the company.

Starbucks, Amazon, and Costco are just a few Seattle-based companies covered in his book The Seattle Effect. Specifically, he talks about the lessons he learned from these big companies. However, in his book The Mom & Pop Store, he talks about the lessons learned thanks to locally owned businesses.

Robert firmly believes that individuals expect a unique experience when they shop, whether they do so in person or online, at Nordstrom, Amazon, or the local corner store.