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Renowned customer experience speaker and best-selling author Robert Spector captivates audiences worldwide with his entertaining and insightful business anecdotes. With extensive experience working with retail giants like Nordstrom, Starbucks, Amazon, and Costco, Robert's speeches and books highlight the importance of delivering a unique customer experience. His work has been featured in prominent publications, making him a sought-after expert in the field.
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Customer experience speaker Robert Spector is popular worldwide for being a best-selling author as well as a speaker. He is famous for his entertaining and thought-provoking business anecdotes, which contain humor and actionable advice. Robert loves to share his knowledge regarding employee and customer experience. He does so via entertaining keynotes and engaging collaborative breakout sessions.
The Wall Street Journal, The New York Times, Sports Illustrated, and Women’s Wear Daily are just a few of the publications where Robert’s work has appeared. Numerous media outlets have featured him as a guest expert. Furthermore, several publications often quote him and his work.
Born and raised in Perth Amboy, New Jersey, and a Franklin & Marshall College student in Lancaster, Pennsylvania, speaker Robert Spector now teaches at Western Washington University in Bellingham, Washington. He builds on his experience working with Seattle-based retail titans such as Nordstrom, Starbucks, Amazon.com, and Costco.
Robert’s speeches are based on his The Nordstrom Way series of four books. Due to his position as Nordstrom’s sole journalist, he has spent many hours interviewing the family that runs the company.
Starbucks, Amazon, and Costco are just a few Seattle-based companies covered in his book The Seattle Effect. Specifically, he talks about the lessons he learned from these big companies. However, in his book The Mom & Pop Store, he talks about the lessons learned thanks to locally owned businesses.
Robert firmly believes that individuals expect a unique experience when they shop, whether they do so in person or online, at Nordstrom, Amazon, or the local corner store.
In this captivating keynote, Robert Spector shares his extensive knowledge and insights on customer service, garnered from working with global retail giants like Nordstrom, Starbucks, Amazon, and Costco. With humor and actionable advice, Robert delivers a thought-provoking speech that challenges traditional notions of customer service and provides strategies for delivering exceptional experiences in the digital age.
In this dynamic keynote, Robert Spector outlines the 5 essential steps to achieving customer intimacy in today's competitive business landscape. Drawing from his vast experience working with global brands and local businesses alike, Robert shares actionable strategies for building deep, meaningful relationships with customers through personalized experiences. From understanding customer needs to creating a culture of service excellence, this keynote provides practical insights and practical steps to foster customer intimacy and drive business success.
In this compelling keynote, Robert Spector explores the critical role of culture, communication, and collaboration in building high-performing teams and organizations. Drawing on his extensive experience working with top global brands, Robert shares powerful insights and practical strategies for fostering a positive and inclusive culture, enhancing communication channels, and promoting effective collaboration among team members. From leadership principles to practical communication techniques, this keynote provides valuable guidance for creating a cohesive and collaborative work environment that drives success.
Join Robert Spector in this captivating keynote as he shares valuable lessons from iconic Seattle-based brands like Amazon, Starbucks, Nordstrom, Costco, and Pearl Jam. Drawing on his extensive experience and research, Robert delves into the unique business strategies, customer-centric approaches, and cultural influences that have made these brands global leaders. From innovation and customer service to corporate culture and social responsibility, Robert reveals the powerful insights and actionable takeaways that can be applied to any organization seeking to achieve excellence.
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