Customer Experience Speaker Robert Spector

Robert Spector

Customer Experience Expert Speaker. Foremost Authority on Nordstrom Culture & Best Selling Author


A customer experience specialist who has learned from the likes of Starbucks, Amazon, and Costco. Speaker Robert Spector firmly believes that individuals expect a unique experience when they shop, whether they do so in person or online, at Nordstrom, Amazon, or the local corner store. Organizations book Robert Spector to learn about customer service, communication, and collaboration

Want to book Robert Spector as a speaker for your event? Please provide the info below and we’ll get in touch within 24h:

    Robert Spector biography

    Customer experience speaker Robert Spector is popular worldwide for being a best-selling author as well as a speaker. He is famous for his entertaining and thought-provoking business anecdotes, which contain humor and actionable advice. Robert loves to share his knowledge regarding employee and customer experience. He does so via entertaining keynotes and engaging collaborative breakout sessions.

    The Wall Street Journal, The New York Times, Sports Illustrated, and Women’s Wear Daily are just a few of the publications where Robert’s work has appeared. Numerous media outlets have featured him as a guest expert. Furthermore, several publications often quote him and his work.

    Born and raised in Perth Amboy, New Jersey, and a Franklin & Marshall College student in Lancaster, Pennsylvania, speaker Robert Spector now teaches at Western Washington University in Bellingham, Washington. He builds on his experience working with Seattle-based retail titans such as Nordstrom, Starbucks,, and Costco.

    Robert’s speeches are based on his The Nordstrom Way series of four books. Due to his position as Nordstrom’s sole journalist, he has spent many hours interviewing the family that runs the company.

    Starbucks, Amazon, and Costco are just a few Seattle-based companies covered in his book The Seattle Effect. Specifically, he talks about the lessons he learned from these big companies. However, in his book The Mom & Pop Store, he talks about the lessons learned thanks to locally owned businesses.

    Robert firmly believes that individuals expect a unique experience when they shop, whether they do so in person or online, at Nordstrom, Amazon, or the local corner store.

    Robert Spector Speaking Videos

    Robert Spector - Customer Experience
    Robert Spector - Nordstrom Way To Customer Experience

    FAQs on Booking Robert Spector

    How to book Robert Spector as a keynote speaker?
    Aurum Speakers Bureau can help you book Robert Spector as a speaker for your next event, conference, or board meeting. Simply fill out our contact form to inquire about Robert Spector's availability for a speaking engagement. One of our booking agents will respond to your request immediately and contact the speaker to let them know you want to hire them. We will assist you with obtaining speaking fees, booking information, and confirming availability for Robert Spector or any other top keynote speaker or celebrity of your choice.
    How much is Robert Spector speaking fee?
    Robert Spector speaking fees are determined by several factors, including the event's date, whether it's a virtual or in-person event, the duration, format, preparation required for their speech, and more. The same applies to the cost to hire any other top expert speakers and celebrities. The Speaker Fee Range listed on our website is simply a guideline and is subject to change without notice. If you would like to hire Robert Spector to deliver a keynote speech for your event, please fill out the contact form or email us at with as much detail as possible. One of our experienced agents will get in touch with you and let you know exactly how much it will cost to book Robert Spector.
    How can I contact Robert Spector?
    We only work with Robert Spector on paid speaking engagements. Aurum Speakers Bureau can assist you in booking Robert Spector and will handle all negotiations, contracts, and logistics associated with having Robert Spector speak at your event. We will be your sole point of contact throughout the process. Get in touch with Aurum Speakers Bureau today, and we will reach out to any motivational speaker or celebrity you want to enquire about speaking at your event. If you wish to contact Robert Spector for any other reason, we will be unable to assist you as we are not authorized to provide personal contact information.
    Can I book Robert Spector for a virtual keynote?
    Yes, Robert Spector is available for virtual keynotes and webinars. To book Robert Spector for a virtual event, please complete the contact form or send us an email to inquire about the special fees for virtual engagements.