Robert Spector

Customer Experience Expert Speaker. Foremost Authority on Nordstrom Culture & Best Selling Author

Speaker Fee Range: Please inquire for fees

Travels From: USA

Robert Spector is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

Customer Experience Speaker Robert Spector
REQUEST AVAILABILITY

Want to book Robert Spector for your event? Please provide the info below and we’ll get in touch within 24h:

    Robert Spector

    Customer Experience Expert Speaker. Foremost Authority on Nordstrom Culture & Best Selling Author

    Speaker Fee Range: Please inquire for fees

    Travels From: USA

    Robert Spector is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

    BOOK Robert Spector AS A SPEAKER

    A customer experience specialist who has learned from the likes of Starbucks, Amazon, and Costco. Speaker Robert Spector firmly believes that individuals expect a unique experience when they shop, whether they do so in person or online, at Nordstrom, Amazon, or the local corner store. Organizations book Robert Spector to learn about customer service, communication, and collaboration

    Robert Spector Speaker Biography

    Customer experience speaker Robert Spector is popular worldwide for being a best-selling author as well as a speaker. He is famous for his entertaining and thought-provoking business anecdotes, which contain humor and actionable advice. Robert loves to share his knowledge regarding employee and customer experience. He does so via entertaining keynotes and engaging collaborative breakout sessions.

    The Wall Street Journal, The New York Times, Sports Illustrated, and Women’s Wear Daily are just a few of the publications where Robert’s work has appeared. Numerous media outlets have featured him as a guest expert. Furthermore, several publications often quote him and his work.

    Born and raised in Perth Amboy, New Jersey, and a Franklin & Marshall College student in Lancaster, Pennsylvania, speaker Robert Spector now teaches at Western Washington University in Bellingham, Washington. He builds on his experience working with Seattle-based retail titans such as Nordstrom, Starbucks, Amazon.com, and Costco.

    Robert’s speeches are based on his The Nordstrom Way series of four books. Due to his position as Nordstrom’s sole journalist, he has spent many hours interviewing the family that runs the company.

    Starbucks, Amazon, and Costco are just a few Seattle-based companies covered in his book The Seattle Effect. Specifically, he talks about the lessons he learned from these big companies. However, in his book The Mom & Pop Store, he talks about the lessons learned thanks to locally owned businesses.

    Robert firmly believes that individuals expect a unique experience when they shop, whether they do so in person or online, at Nordstrom, Amazon, or the local corner store.