Robert Spector is a best-selling author and international speaker. He’s known for his engaging business stories, sprinkled with humor and useful takeaways. Robert’s job (and joy) is sharing what he’s learned about customer experience and employee experience with people just like you – through amusing keynotes and fun collaborative breakout sessions.

Robert has contributed articles to many publications, including The New York Times, The Wall Street Journal, Sports Illustrated, Women’s Wear Daily, Details, and National Lampoon. He has been a guest expert on national and local television, radio, and Internet programs, and is quoted in publications throughout the world.

A native of Perth Amboy, New Jersey, and a graduate of Franklin & Marshall College in Lancaster, Pennsylvania, Spector teaches at Western Washington University in Bellingham, Washington, drawing from the work he’s done on Seattle-based retail icons including Nordstrom, Amazon.com, Starbucks and Costco.

Robert’s presentations are built around his series of four books under the umbrella title of The Nordstrom Way. Privileged as the only journalist given access to the inner-workings of how Nordstrom does business, he has spent untold hours talking with this successful family.

But Robert is not a one-trick pony! He includes lessons from the Seattle-based icons Amazon, Starbucks, and Costco (from his my forthcoming book The Seattle Effect), as well as from small, independent retailers featured in his book The Mom & Pop Store.

Robert believes strongly that customers expect a special experience, whether they buy online or in person, from Amazon, Nordstrom, or the little shop on the corner.