Shep Hyken

Customer Service & Customer Experience Expert. Bestselling Author

Speaker Fee Range: Please inquire for fees

Travels From: USA

Shep Hyken is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

Customer Experience Speaker Shep Hyken
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    Shep Hyken

    Customer Service & Customer Experience Expert. Bestselling Author

    Speaker Fee Range: Please inquire for fees

    Travels From: USA

    Shep Hyken is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

    BOOK Shep Hyken AS A SPEAKER

    A Wall Street Journal and New York Times bestselling author. Speaker Shep Hyken has worked with both Fortune 100 companies and small businesses. Organizations book Shep Hyken to learn how to create a fantastic customer experience and how convenience attracts customers.

    Shep Hyken Speaker Biography

    Customer experience speaker Shep Hyken has an extensive background in customer service and experience. He is also Shepard Presentations’ Chief Amazement Officer. Shep is a Wall Street Journal and New York Times bestselling author. In addition, he made it into the Hall of Fame of the National Speakers Association for his achievements in the profession of a public speaker.

    The businesses and organizations that Shep works with are those who seek to cultivate long-term relationships with their clients and workers. Numerous publications have included his articles. He wrote several books, including The Loyal Customer, Moments of Magic®, and The Amazement Revolution. Moreover, he wrote The Cult of the Customer and Be Amazing or Go Home. Furthermore, speaker Shep Hyken is the founder of The Customer Focus™. This is a customer service training program that assists clients in building a solid customer service culture and a customer-centric mentality. 

    Shep launched Shepard Presentations in 1983 and has since worked with Fortune 100 companies and small businesses. Some of the A-list companies he’s worked with include AAA, American Airlines, AT&T, Anheuser-Busch, Abbott Laboratories, AETNA, and American Express.

    Customer loyalty, customer relations, internal service, and customer experience are some of Shep Hyken’s highly popular programs. People love to attend his speeches due to his high-energy presentations that blend information with fun and humor.

    Shep Hyken Keynote Topics

    While the title can be changed to meet the theme of the meeting, this is Shep’s general customer service program. Customer service and experience have become the focus of attention for most organizations around the world. Your customers no longer compare you to your direct competition. They compare you to the best service they have ever had. Topics in this presentation can include Moments of Magic®, creating the customer-focused culture, customer loyalty, internal customer service and more. Customer service is not a department. It’s a philosophy to be embraced by everyone in an organization. Shep works with you to craft a customized presentation that is on target for your audience.

    To get and to keep your customers you must deliver an amazing experience. In this fast-paced and content-rich presentation Shep will share some of the 52 “Amazement Tools” featured in the book of the same name. The audience will learn best practices, tactics, and strategies to help them deliver the most amazing customer service on the planet. This is must-have information that will help transform your organization into a seriously customer-focused operation … with a serious competitive edge!

    Today’s customers want a convenient and frictionless experience. Companies like Amazon and Uber disrupted their respective industries by being more convenient. But, you don’t have to disrupt your entire industry. Just disrupt your competition. Learn how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies to fuel your plan to create convenience for your customers. This may be one of your most important and powerful customer experience strategies.

    Shep’s New York Times and Wall Street Journal bestselling book has turned into one of his most requested speeches. The Amazement Revolution is the culture that can drive any organization – from one employee to tens of thousands – to focus completely on delivering an amazing customer experience. Shep’s simplistic concept of Customer Amazement is about being better than average, all of the time. Topics include creating a Membership Experience, building a culture of F.U.N., managing the After-Experience and more.

    Shep Hyken Speaking Videos

    Shep Hyken - Why Customer Service is the Major Differentiator in CX
    Shep Hyken