Customer Experience Speaker Shep Hyken

Shep Hyken

Customer Service & Customer Experience Expert. Bestselling Author

A Wall Street Journal and New York Times bestselling author. Speaker Shep Hyken has worked with both Fortune 100 companies and small businesses. Organizations book Shep Hyken to learn how to create a fantastic customer experience and how convenience attracts customers.

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    Shep Hyken biography

    Customer experience speaker Shep Hyken has an extensive background in customer service and experience. He is also Shepard Presentations’ Chief Amazement Officer. Shep is a Wall Street Journal and New York Times bestselling author. In addition, he made it into the Hall of Fame of the National Speakers Association for his achievements in the profession of a public speaker.

    The businesses and organizations that Shep works with are those who seek to cultivate long-term relationships with their clients and workers. Numerous publications have included his articles. He wrote several books, including The Loyal Customer, Moments of Magic®, and The Amazement Revolution. Moreover, he wrote The Cult of the Customer and Be Amazing or Go Home. Furthermore, speaker Shep Hyken is the founder of The Customer Focus™. This is a customer service training program that assists clients in building a solid customer service culture and a customer-centric mentality. 

    Shep launched Shepard Presentations in 1983 and has since worked with Fortune 100 companies and small businesses. Some of the A-list companies he’s worked with include AAA, American Airlines, AT&T, Anheuser-Busch, Abbott Laboratories, AETNA, and American Express.

    Customer loyalty, customer relations, internal service, and customer experience are some of Shep Hyken’s highly popular programs. People love to attend his speeches due to his high-energy presentations that blend information with fun and humor.

    Shep Hyken Speaking Videos

    Shep Hyken
    Shep Hyken - Why Customer Service is the Major Differentiator in CX

    Shep Hyken Keynote Topics

    While the title can be changed to meet the theme of the meeting, this is Shep’s general customer service program. Customer service and experience have become the focus of attention for most organizations around the world. Your customers no longer compare you to your direct competition. They compare you to the best service they have ever had. Topics in this presentation can include Moments of Magic®, creating the customer-focused culture, customer loyalty, internal customer service and more. Customer service is not a department. It’s a philosophy to be embraced by everyone in an organization. Shep works with you to craft a customized presentation that is on target for your audience.

    To get and to keep your customers you must deliver an amazing experience. In this fast-paced and content-rich presentation Shep will share some of the 52 “Amazement Tools” featured in the book of the same name. The audience will learn best practices, tactics, and strategies to help them deliver the most amazing customer service on the planet. This is must-have information that will help transform your organization into a seriously customer-focused operation … with a serious competitive edge!

    Today’s customers want a convenient and frictionless experience. Companies like Amazon and Uber disrupted their respective industries by being more convenient. But, you don’t have to disrupt your entire industry. Just disrupt your competition. Learn how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies to fuel your plan to create convenience for your customers. This may be one of your most important and powerful customer experience strategies.

    Shep’s New York Times and Wall Street Journal bestselling book has turned into one of his most requested speeches. The Amazement Revolution is the culture that can drive any organization – from one employee to tens of thousands – to focus completely on delivering an amazing customer experience. Shep’s simplistic concept of Customer Amazement is about being better than average, all of the time. Topics include creating a Membership Experience, building a culture of F.U.N., managing the After-Experience and more.

    FAQs on Booking Shep Hyken

    How to book Shep Hyken as a keynote speaker?
    Aurum Speakers Bureau can help you book Shep Hyken as a speaker for your next event, conference, or board meeting. Simply fill out our contact form to inquire about Shep Hyken's availability for a speaking engagement. One of our booking agents will respond to your request immediately and contact the speaker to let them know you want to hire them. We will assist you with obtaining speaking fees, booking information, and confirming availability for Shep Hyken or any other top keynote speaker or celebrity of your choice.
    How much is Shep Hyken speaking fee?
    Shep Hyken speaking fees are determined by several factors, including the event's date, whether it's a virtual or in-person event, the duration, format, preparation required for their speech, and more. The same applies to the cost to hire any other top expert speakers and celebrities. The Speaker Fee Range listed on our website is simply a guideline and is subject to change without notice. If you would like to hire Shep Hyken to deliver a keynote speech for your event, please fill out the contact form or email us at with as much detail as possible. One of our experienced agents will get in touch with you and let you know exactly how much it will cost to book Shep Hyken.
    How can I contact Shep Hyken?
    We only work with Shep Hyken on paid speaking engagements. Aurum Speakers Bureau can assist you in booking Shep Hyken and will handle all negotiations, contracts, and logistics associated with having Shep Hyken speak at your event. We will be your sole point of contact throughout the process. Get in touch with Aurum Speakers Bureau today, and we will reach out to any motivational speaker or celebrity you want to enquire about speaking at your event. If you wish to contact Shep Hyken for any other reason, we will be unable to assist you as we are not authorized to provide personal contact information.
    Can I book Shep Hyken for a virtual keynote?
    Yes, Shep Hyken is available for virtual keynotes and webinars. To book Shep Hyken for a virtual event, please complete the contact form or send us an email to inquire about the special fees for virtual engagements.