Shep Hyken Keynote Topics
Creating an Amazing Customer Service Experience
While the title can be changed to meet the theme of the meeting, this is Shep’s general customer service program. Customer service and experience have become the focus of attention for most organizations around the world. Your customers no longer compare you to your direct competition. They compare you to the best service they have ever had. Topics in this presentation can include Moments of Magic®, creating the customer-focused culture, customer loyalty, internal customer service and more. Customer service is not a department. It’s a philosophy to be embraced by everyone in an organization. Shep works with you to craft a customized presentation that is on target for your audience.
Amaze Every Customer Every Time
To get and to keep your customers you must deliver an amazing experience. In this fast-paced and content-rich presentation Shep will share some of the 52 “Amazement Tools” featured in the book of the same name. The audience will learn best practices, tactics, and strategies to help them deliver the most amazing customer service on the planet. This is must-have information that will help transform your organization into a seriously customer-focused operation … with a serious competitive edge!
The Convenience Revolution
Today’s customers want a convenient and frictionless experience. Companies like Amazon and Uber disrupted their respective industries by being more convenient. But, you don’t have to disrupt your entire industry. Just disrupt your competition. Learn how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies to fuel your plan to create convenience for your customers. This may be one of your most important and powerful customer experience strategies.
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
Shep’s New York Times and Wall Street Journal bestselling book has turned into one of his most requested speeches. The Amazement Revolution is the culture that can drive any organization – from one employee to tens of thousands – to focus completely on delivering an amazing customer experience. Shep’s simplistic concept of Customer Amazement is about being better than average, all of the time. Topics include creating a Membership Experience, building a culture of F.U.N., managing the After-Experience and more.