Our comprehensive portfolio of customer experience speakers includes some of the world’s leading experts in customer service, sales, and the customer-centric approach to business. Our speakers range from leading academics, thinkers, and strategists to the business owners who’ve applied their principles to produce real-world results.
Customer experience (CX) is a wide topic – one of the widest in business. In recent times, CX has become something of a buzz word, often used narrowly to describe the impression customers receive from apps and websites. But CX goes much deeper than this; it can best be described as a customer’s holistic view of a business, based on every single touch point. Of course, there’s no denying the importance of a website as the first point of contact; for any business in the ecommerce niche, a website is central to the customer journey. Using content that’s clear and optimally structured is a vital part of good CX, as is smooth and intuitive navigation between pages. But interactions with staff are equally significant – whether they take the form of in-store customer service, text-based online chat, or traditional phone support.
At its widest, customer experience encompasses everything from advertising to delivery methods, and our customer experience speakers have appropriately diverse viewpoints. Book a top CX speaker to ensure your event attendees’ own experiences will be remembered!
President of Customer Bliss, Co-Founder of Customer Experience Professionals Association
Head of Innovation & Creativity at Disney (2011-2017). Creativity & Innovation Speaker
Former Director of Learning & Development at Tesla. Founder & Lead Consultant, HR Reimagined
Vice President and General Manager at Disney Institute. Customer Experience Expert
Expert on Experience Staging and Mass Customization. Customer Experience (CX) Speaker & Bestselling Author
Founder and CEO of CX Journey Inc; Customer Experience expert
Customer Experience Expert, Author, and Top 10 Thought Leader
Strategic Financial Advisor, Banking & FinTech Expert and Best Selling Author of Augmented and Bank 4.0
Customer Experience Expert Speaker. Foremost Authority on Nordstrom Culture & Best Selling Author
Customer Experience Futurist, Keynote Speaker & Author
Professor of Marketing, the Wharton School of the University of Pennsylvania; Author of The Customer Centricity Playbook
Founder & CEO at We First. Customer Experience Expert
Global Innovation Evangelist at Salesforce. Digital Futurist and Bestselling Author
Customer Service & Customer Experience Expert. Bestselling Author
Best-selling Author, widely-acclaimed Keynote Speaker and Global CX Authority
Former Chairman of ASOS and former CEO of Amazon UK. Independent Non-executive Chair at Trainline
Strategic Advisor for Hospitality and Leadership, Airbnb
Top Customer Experience Keynote Speaker, Author, and Marketing Entrepreneur
Chief Customer & Marketing Officer, Volkswagen. Best-Selling Author & Customer Experience Keynote Speaker
Best-Selling Author, Professor, Expert on the Future of Marketing and Customer Relationships
Expert on Innovation, Marketing Strategy and Sales
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