Customer Experience Speakers

Our comprehensive portfolio of customer experience speakers includes some of the world’s leading experts in customer service, sales, and the customer-centric approach to business. Our speakers range from leading academics, thinkers, and strategists to the business owners who’ve applied their principles to produce real-world results.

Customer experience (CX) is a wide topic – one of the widest in business. In recent times, CX has become something of a buzz word, often used narrowly to describe the impression customers receive from apps and websites. But CX goes much deeper than this; it can best be described as a customer’s holistic view of a business, based on every single touch point. Of course, there’s no denying the importance of a website as the first point of contact; for any business in the ecommerce niche, a website is central to the customer journey. Using content that’s clear and optimally structured is a vital part of good CX, as is smooth and intuitive navigation between pages. But interactions with staff are equally significant – whether they take the form of in-store customer service, text-based online chat, or traditional phone support.

At its widest, customer experience encompasses everything from advertising to delivery methods, and our customer experience speakers have appropriately diverse viewpoints. Book a top CX speaker to ensure your event attendees’ own experiences will be remembered!

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Jeanne Bliss

President of Customer Bliss, Co-Founder of Customer Experience Professionals Association

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Duncan Wardle

Head of Innovation & Creativity at Disney (2011-2017). Creativity & Innovation Speaker

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Beth Davies

Former Director of Learning & Development at Tesla. Former Gap, Apple & Microsoft executive

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Joe Pine

Expert on Experience Staging and Mass Customization. Customer Experience (CX) Speaker & Bestselling Author

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Annette Franz

Founder and CEO of CX Journey Inc; Customer Experience expert

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Adam Toporek

Customer Experience Expert, Author, and Top 10 Thought Leader

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Brett King

Strategic Financial Advisor, Banking & FinTech Expert and Best Selling Author of Augmented and Bank 4.0

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Robert Spector

Customer Experience Expert Speaker. Foremost Authority on Nordstrom Culture & Best Selling Author

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Blake Morgan

Customer Experience Futurist, Keynote Speaker & Author

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Peter Fader

Professor of Marketing, the Wharton School of the University of Pennsylvania; Author of The Customer Centricity Playbook

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Simon Mainwaring

Founder & CEO at We First. Customer Experience Expert

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Brian Solis

Global Innovation Evangelist at Salesforce. Digital Futurist and Bestselling Author

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Shep Hyken

Customer Service & Customer Experience Expert. Bestselling Author

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Don Peppers

Best-selling Author, widely-acclaimed Keynote Speaker and Global CX Authority

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Brian McBride

Former Chairman of ASOS and former CEO of Amazon UK. Independent Non-executive Chair at Trainline

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Chip Conley

Strategic Advisor for Hospitality and Leadership, Airbnb

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Jay Baer

Top Customer Experience Keynote Speaker, Author, and Marketing Entrepreneur

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Jason Bradshaw

Chief Customer & Marketing Officer, Volkswagen. Best-Selling Author & Customer Experience Keynote Speaker

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Steven Van Belleghem

Best-Selling Author, Professor, Expert on the Future of Marketing and Customer Relationships

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Angel Bonet

Expert on Innovation, Marketing Strategy and Sales

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Molly Bloom

Inspirational Poker Entrepreneur; Best-Selling Author of the Memoir and Movie Molly’s Game by Aaron Sorkin

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Seth Mattison

Expert on Workforce Trends and Generational Dynamics

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