Customer Experience Speakers

Our comprehensive portfolio of customer experience speakers includes some of the world’s leading experts in customer service, sales, and the customer-centric approach to business. Our speakers range from leading academics, thinkers, and strategists to the business owners who’ve applied their principles to produce real-world results.

Customer experience (CX) is a wide topic – one of the widest in business. In recent times, CX has become something of a buzz word, often used narrowly to describe the impression customers receive from apps and websites. But CX goes much deeper than this; it can best be described as a customer’s holistic view of a business, based on every single touch point. Of course, there’s no denying the importance of a website as the first point of contact; for any business in the ecommerce niche, a website is central to the customer journey. Using content that’s clear and optimally structured is a vital part of good CX, as is smooth and intuitive navigation between pages. But interactions with staff are equally significant – whether they take the form of in-store customer service, text-based online chat, or traditional phone support.

At its widest, customer experience encompasses everything from advertising to delivery methods, and our customer experience speakers have appropriately diverse viewpoints. Book a top CX speaker to ensure your event attendees’ own experiences will be remembered!

Jeanne Bliss

President of Customer Bliss, Co-Founder of Customer Experience Professionals Association

Jeff James

Vice President and General Manager at Disney Institute. Customer Experience Expert

Chip Conley

Strategic Advisor for Hospitality and Leadership, Airbnb

Joe Pine

Expert on Experience Staging and Mass Customization. Customer Experience (CX) Speaker & Bestselling Author

Beth Davies

Former Director of Learning & Development at Tesla. Founder & Lead Consultant, HR Reimagined

Tony Hsieh

CEO at Bestselling Author, Delivering Happiness

Brian Solis

Global Innovation Evangelist at Salesforce. Digital Futurist and Bestselling Author

Peter Fader

Professor of Marketing, the Wharton School of the University of Pennsylvania; Author of The Customer Centricity Playbook

Blake Morgan

Customer Experience Futurist, Keynote Speaker & Author

Simon Mainwaring

Founder & CEO at We First. Customer Experience Expert

Shep Hyken

Customer Service & Customer Experience Expert. Bestselling Author

Jay Baer

Top Customer Experience Keynote Speaker, Author, and Marketing Entrepreneur

Robert Spector

Customer Experience Expert Speaker. Foremost Authority on Nordstrom Culture & Best Selling Author

Adam Toporek

Customer Experience Expert, Author, and Top 10 Thought Leader

Annette Franz

Founder and CEO of CX Journey Inc; Customer Experience expert

Jason Bradshaw

Chief Customer & Marketing Officer, Volkswagen. Best-Selling Author & Customer Experience Keynote Speaker

Duncan Wardle

Head of Innovation & Creativity at Disney (2011-2017). Creativity & Innovation Speaker

Brian McBride

Former Chairman of ASOS and former CEO of Amazon UK. Independent Non-executive Chair at Trainline

Don Peppers

Best-selling Author, widely-acclaimed Keynote Speaker and Global CX Authority

Brett King

Strategic Financial Advisor, Banking & FinTech Expert and Best Selling Author of Augmented and Bank 4.0