Duncan Wardle
Former Head of Innovation & Creativity, The Walt Disney Company | Innovation & Creativity Keynote Spea...
Aurum’s customer experience speakers include the world’s foremost CX authorities: Wharton professors, bestselling authors, and executives whose frameworks have shaped how Fortune 500 companies build lasting customer relationships. They address loyalty, service design, and the organizational culture that drives every customer interaction.
Former Head of Innovation & Creativity, The Walt Disney Company | Innovation & Creativity Keynote Spea...
"Godmother of Customer Experience" | 5-Time Chief Customer Officer | Co-Founder, CXPA | Bestselling Author of ...
Former Director of Learning & Development at Tesla. Former Gap, Apple & Microsoft executive
Co-creator of The Experience Economy | Author, The Transformation Economy (HBR Press, 2026) | Keynote Speaker ...
Founder & CEO, CX Journey™ | CCXP | Customer Experience Strategist | Bestselling Author of Customer Unders...
Customer Experience Thought Leader | Author, Be Your Customer's Hero | Founder, Customers That Stick | 3E Lead...
Top-10 Global Futurist | Founder of Moven, the First Mobile Neo-Bank | Bestselling Author of Bank 4.0 & Augmen...
Bestselling Author of The Nordstrom Way | Customer Experience & Corporate Culture Expert | Keynote Speaker...
"The Queen of CX" (Meta) | Customer Experience Futurist | Bestselling Author of 3 CX Books | Host, The Modern ...
Frances & Pei-Yuan Chia Professor of Marketing, Wharton | World's Foremost CLV Expert | Co-Founder, Theta ...
Brand Futurist | Founder, We First & MAIN Advisory | NYT & WSJ Bestselling Author of Lead With We | Re...
Head of Global Innovation, ServiceNow | Digital Analyst & Anthropologist | Bestselling Author of Mindshift...
Customer Service & CX Expert | NYT & WSJ Bestselling Author | NSA Hall of Fame Speaker | CAO of Shepard Presen...
Bestselling Author | Co-founder, Peppers & Rogers Group | Global Customer Experience Authority
Former CEO of Amazon UK | Former Chairman of ASOS | Former President of the CBI | Chair, Trainline plc | Digit...
Founder, Modern Elder Academy | Former Head of Global Hospitality & Strategy, Airbnb | 3x TED Speaker | NY...
Hall of Fame Keynote Speaker | 7x Bestselling Author | Customer Experience & AI Strategist | Founder, Convince...
Bestselling Author | Customer Experience & AI Expert | Professor, Vlerick Business School | Co-Founder, Nexxwo...
Co-Author, El Cubo NORISO | Former Chief Sales & Marketing Officer, Minsait (Indra) | Founder, Unltd Spain | C...
Bestselling Author of Molly's Game | One of Fortune's Most Powerful Women | Former U.S. Ski Team Member & ...
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