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    • Customer Experience Speakers

    Our comprehensive portfolio of customer experience speakers includes some of the world’s leading experts in customer service, sales, and the customer-centric approach to business. Our speakers range from leading academics, thinkers, and strategists to the business owners who’ve applied their principles to produce real-world results.

    Customer experience (CX) is a wide topic – one of the widest in business. In recent times, CX has become something of a buzz word, often used narrowly to describe the impression customers receive from apps and websites. But CX goes much deeper than this; it can best be described as a customer’s holistic view of a business, based on every single touch point. Of course, there’s no denying the importance of a website as the first point of contact; for any business in the ecommerce niche, a website is central to the customer journey. Using content that’s clear and optimally structured is a vital part of good CX, as is smooth and intuitive navigation between pages. But interactions with staff are equally significant – whether they take the form of in-store customer service, text-based online chat, or traditional phone support.

    At its widest, customer experience encompasses everything from advertising to delivery methods, and our customer experience speakers have appropriately diverse viewpoints. Book a top CX speaker to ensure your event attendees’ own experiences will be remembered!

    Customer Experience Speaker Jeanne Bliss
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    Jeanne Bliss

    President of Customer Bliss, Co-Founder of Customer Experience Professionals Association

    Innovation Speaker Duncan Wardle
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    Duncan Wardle

    Head of Innovation & Creativity at Disney (2011-2017). Creativity & Innovation Speaker

    HR Speaker Beth Davies
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    Beth Davies

    Former Director of Learning & Development at Tesla. Founder & Lead Consultant, HR Reimagined

    Customer Experience Speaker Joe Pine
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    Joe Pine

    Expert on Experience Staging and Mass Customization. Customer Experience (CX) Speaker & Bestselling Author

    Customer Experience Speaker Annette Franz
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    Annette Franz

    Founder and CEO of CX Journey Inc; Customer Experience expert

    Customer Experience Speaker Adam Toporek
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    Adam Toporek

    Customer Experience Expert, Author, and Top 10 Thought Leader

    Futurist Speaker Brett King
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    Brett King

    Strategic Financial Advisor, Banking & FinTech Expert and Best Selling Author of Augmented and Bank 4.0

    Customer Experience Speaker Robert Spector
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    Robert Spector

    Customer Experience Expert Speaker. Foremost Authority on Nordstrom Culture & Best Selling Author

    Customer Experience Speaker Blake Morgan
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    Blake Morgan

    Customer Experience Futurist, Keynote Speaker & Author

    Sales Speaker Peter Fader
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    Peter Fader

    Professor of Marketing, the Wharton School of the University of Pennsylvania; Author of The Customer Centricity Playbook

    Leadership Speaker Simon Mainwaring
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    Simon Mainwaring

    Founder & CEO at We First. Customer Experience Expert

    Customer Experience Speaker Brian Solis
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    Brian Solis

    Global Innovation Evangelist at Salesforce. Digital Futurist and Bestselling Author

    Customer Experience Speaker Shep Hyken
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    Shep Hyken

    Customer Service & Customer Experience Expert. Bestselling Author

    Customer Experience Speaker Don Peppers
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    Don Peppers

    Best-selling Author, widely-acclaimed Keynote Speaker and Global CX Authority

    E-Commerce Speaker Brian McBride
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    Brian McBride

    Former Chairman of ASOS and former CEO of Amazon UK. Independent Non-executive Chair at Trainline

    Business Speaker Chip Conley
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    Chip Conley

    Strategic Advisor for Hospitality and Leadership, Airbnb

    Marketing Speaker Jay Baer
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    Jay Baer

    Top Customer Experience Keynote Speaker, Author, and Marketing Entrepreneur

    Customer Experience Speaker Jason Bradshaw
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    Jason Bradshaw

    Chief Customer & Marketing Officer, Volkswagen. Best-Selling Author & Customer Experience Keynote Speaker

    Customer Experience Speaker Steven Van Belleghem
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    Steven Van Belleghem

    Best-Selling Author, Professor, Expert on the Future of Marketing and Customer Relationships

    Innovation Speaker Angel Bonet
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    Angel Bonet

    Expert on Innovation, Marketing Strategy and Sales

    Motivational Speaker Molly Bloom
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    Molly Bloom

    Inspirational Poker Entrepreneur; Best-Selling Author of the Memoir and Movie Molly’s Game by Aaron Sorkin

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