Jay Baer Keynote Topics
Youtility: How to Grow Your Business by Helping, not Selling
The key to breaking through customer cynicism and competitor messaging clutter isn’t shouting louder, it’s becoming truly, massively relevant.
If you sell something, you’ll make a customer today. But if you help someone, you’ll make a customer for life.
Jay shows how to make usefulness the central, winning philosophy for your business.
Coveted Customer Experience: How to Grow Your Business by Focusing on 3 Things Your Customers Truly Care About
You’ve heard it before. Over and over, in fact. “Improve your customer service.” “Optimize the customer experience.” But what does that even mean?
Today, when your intersection points with your customers may number in the dozens (or even hundreds) tackling customer service or customer experience holistically is impossible.
You can’t magically get better at every customer touch point. But you CAN get better at the touch points that matter.
Talk Triggers: Turn Your Customers Into Your Ultimate Sales and Marketing Advantage
The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations.
Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won’t, unless you give them a story to tell.
Jay teaches you how.
Hug Your Haters: Embrace Complaints and Keep Your Customers
Haters aren’t your problem … ignoring them is.
If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.
Jay teaches the critical steps necessary to retain and delight now that customer service is a spectator sport.