Co-Founder of Starbucks
A guru in customer experience and digital marketing. Speaker Jay Baer has been hired as a consultant by more than 700 businesses, including 36 from the FORTUNE 500. Organizations book Jay Baer to learn how to grow their business by helping people rather than selling to them, how to deliver a customer experience that creates conversations, and how to embrace complaints.
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Customer experience speaker Jay Baer has more than 27 years of customer experience and digital marketing background. More than 700 businesses have hired him as a consultant, including 36 from the FORTUNE 500. Convince & Convert, his current firm, offers social media, content marketing, and customer experience guidance to many internationally famous brands.
It’s no surprise that Jay Baer is a popular choice for virtual keynotes. To date, Jay has hosted over 100 webinars and online events with his team. They also organize a large number of virtual summits for associations and corporate clients.
Speaker Jay Baer ‘s book entitled Talk Triggers is a step-by-step approach to attracting customers through tactical, operational differentiators that encourage word-of-mouth. Talk Triggers is a how-to guide for growing businesses through customer conversation
When Jay Baer wrote Hug Your Haters, he changed the way businesses thought about customer relationships. Strategy + Business rated it one of the top three business books of 2016.
Jay’s book Youtility: Why Smart Marketing is About Help, Not Hype debuted at #3 on the business best-seller list by New York Times. Furthermore, the book quickly rose to become the number one best-seller on Amazon.
The Content Marketing Institute ranked Jay’s Convince & Convert blog as the world’s top content marketing blog. Jay also hosts two podcasts called Social Pros and Standing Ovation. He interviews professional speakers about their experiences on stage.
Moreover, Jay has a Talk Triggers show both on Youtube and as a podcast. Jay has established himself as a staple on social media and has been recognized as a top influencer among B2B marketers, CMOs, small business owners, and digital marketers alike.
The key to breaking through customer cynicism and competitor messaging clutter isn’t shouting louder, it’s becoming truly, massively relevant.
If you sell something, you’ll make a customer today. But if you help someone, you’ll make a customer for life.
Jay shows how to make usefulness the central, winning philosophy for your business.
You’ve heard it before. Over and over, in fact. “Improve your customer service.” “Optimize the customer experience.” But what does that even mean?
Today, when your intersection points with your customers may number in the dozens (or even hundreds) tackling customer service or customer experience holistically is impossible.
You can’t magically get better at every customer touch point. But you CAN get better at the touch points that matter.
The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations.
Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won’t, unless you give them a story to tell.
Jay teaches you how.
Haters aren’t your problem … ignoring them is.
If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.
Jay teaches the critical steps necessary to retain and delight now that customer service is a spectator sport.
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