Jay Baer

Top Customer Experience Keynote Speaker, Author, and Marketing Entrepreneur

Speaker Fee Range: Please inquire for fees

Travels From: USA

Jay Baer is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

Marketing Speaker Jay Baer
REQUEST AVAILABILITY

Want to book Jay Baer for your event? Please provide the info below and we’ll get in touch within 24h:

    Jay Baer

    Top Customer Experience Keynote Speaker, Author, and Marketing Entrepreneur

    Speaker Fee Range: Please inquire for fees

    Travels From: USA

    Jay Baer is available for virtual keynotes and webinars. Please complete the form or contact one of our agents to inquire about the fees for virtual engagements. Please note: the fee range listed above is for in-person engagements.

    Jay Baer Speaker Biography

    Customer experience speaker Jay Baer, CSP, CPAE has spent 27 years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 36 of the FORTUNE 500. His current firm – Convince & Convert – provides content marketing, social media, and customer experience advice and counsel to some of the world’s most important brands.

    Jay has conducted more than 100 Webinars and virtual events, and his team produces many webinars and virtual summits for corporate clients and associations. Unsurprisingly, Jay Baer is one of the most requested virtual keynote speakers.

    His newest book, Talk Triggers, is the complete guide to creating customers using strategic, operational differentiators that compel word of mouth. In the best companies, the customers do the marketing. Talk Triggers is the instruction manual for making businesses grow with customer conversation.

    Hug Your Haters – Jay’s book on modern customer service and customer experience techniques – revolutionized the way business thinks about customer interactions, and was named one of the top 3 business books of 2016 by Strategy + Business.

    His second book, Youtility: Why Smart Marketing is About Help not Hype, was #3 on the New York Times business best seller list, and a runaway #1 Amazon best seller.

    Jay Baer Keynote Topics

    The key to breaking through customer cynicism and competitor messaging clutter isn’t shouting louder, it’s becoming truly, massively relevant.

    If you sell something, you’ll make a customer today. But if you help someone, you’ll make a customer for life.

    Jay shows how to make usefulness the central, winning philosophy for your business.

    You’ve heard it before. Over and over, in fact. “Improve your customer service.” “Optimize the customer experience.” But what does that even mean?

    Today, when your intersection points with your customers may number in the dozens (or even hundreds) tackling customer service or customer experience holistically is impossible.

    You can’t magically get better at every customer touch point. But you CAN get better at the touch points that matter.

    The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations.

    Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won’t, unless you give them a story to tell.

    Jay teaches you how.

    Haters aren’t your problem … ignoring them is.

    If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

    Jay teaches the critical steps necessary to retain and delight now that customer service is a spectator sport.

    Jay Baer Speaking Videos

    Jay Baer Marketing and Customer Service Keynote Speaker
    Jay Baer - Youtility: Why Smart Marketing is About Help not Hype