Joseph Grenny

Not all conversations are the same. Some are crucial.

Joseph Grenny, a passionate social scientist, has spent thirty years studying crucial moments that have the potential to change the trajectory of our careers, lives, and relationships. Moments when what we say and how we say it can mean the difference between success and failure.

When the stakes are high, emotions are strong, and opinions differ, masters of crucial conversations create alignment and agreement. They raise their voices and concerns with openness and respect, determined by the other person's level or position.

Additionally, in organizations that foster open dialogue cultures, mistakes are detected more quickly, decisions are implemented more effectively, and innovation flows more routinely.

In this session, based on his best-selling book Crucial Conversations, Joseph Grenny will discuss all of these issues with your audience.

Bridging the Gap between Expectations & Results

Joseph Grenny has spent thirty years studying cultures of dialogue and accountability. When others let us down, break rules, fail to deliver on their promises, or behave badly, what do we do?

Unfortunately, most people choose to say nothing because when accountability is void, they assume they don’t have the power or authority to raise a concern. In fact, Joseph’s research shows people waste $1,500 and an 8-hour workday every time they avoid an accountability conversation.

However, in organizations that build cultures of accountability, people raise concerns with those beside, above, and below them on the organizational chart. As a result, problems are solved routinely and quickly and a pervasive sense of empowerment and responsibility for results prevails

Every leader wants to be an influencer—to create wide-spread and lasting change. And yet, few leaders possess more than a handful of techniques for getting others to change. What truly influential leaders understand is that influence has little to do with pep talks, bribes or system updates but rather is the capacity to systematically, rapidly, and sustainably change a handful of key behaviors.

By drawing from the skills of hundreds of successful leaders, thousands of successful change efforts, and more than six decades of the best social science research, Joseph teaches a proven model for leading change—a model that was named the Change Management Approach of the Year by MIT’s Sloan Management Review.

Joseph Grenny has spent the past thirty years studying effective change agents—leaders who have rapidly and systematically produced widespread change in human behavior.

His research, published in the MIT Sloan Management Review and named by MIT as the Change Management Approach of the Year teaches that these effective influencers drive change by relying on six different sources of influence at the same time. Those who succeed predictably and repeatedly don’t differ from others by degrees. They differ exponentially. Joseph’s research reveals that leaders who understand how to combine all Six Sources of Influence™ are ten times more successful at producing substantial and sustainable change.

After studying a worldwide sample of more than 11,000 managers and employees, Joseph Grenny and his colleagues uncovered a formula for maximizing the hidden potential of an organization’s human system—the employees. Leaders who develop four competencies characteristic of a high-performance culture are 104% better at executing and 98% better at innovating than organizations that don’t succeed in these competencies.

Those competencies are: self-directed change, open dialogue, universal accountability, and influential leadership. Leaders who strategically invest in building these four competencies into their human system leverage what research shows is the most potent predictor of sustained value for customers, employees, and shareholders—a high-performance culture.

Research and regulatory bodies have long confirmed that poor communication in healthcare is harmful at best and deadly at worst. The sad reality is that fewer than 10 percent of doctors and nurses speak up when they see colleagues make mistakes.

In this eye-opening and highly informative session, your audience will learn the seven categories of conversations that are essential for healthcare professionals to master: broken rules, mistakes, lack of support, incompetence, poor teamwork, disrespect, and micromanagement.