Cy Wakeman
NYT Bestselling Author | Founder, Reality-Based Leadership | Global Gurus #1 Leadership Guru (2021–2023) | NSA Certified Speaking Professional
Steven Van Belleghem
Bestselling Author | Customer Experience & AI Expert | Professor, Vlerick Business School | Co-Founder, Nexxworks
Steven Van Belleghem is the world's leading voice on customer experience in the age of AI. A bestselling author, marketing professor, and serial entrepreneur, he has delivered over 1,000 keynotes in 40+ countries, helping executives rethink how technology and empathy combine to build unbreakable customer loyalty. Organizations book Van Belleghem to gain a clear, energizing roadmap for customer-centric transformation.
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Steven Van Belleghem biography
Customer experience speaker Steven Van Belleghem is one of the world’s most sought-after voices on the future of customer relationships, digital transformation, and the intersection of artificial intelligence with human-centered business. With over 1,000 keynote presentations delivered across more than 40 countries, he brings unmatched energy and insight to every stage.
Van Belleghem is a marketing professor at Vlerick Business School and guest lecturer at London Business School. As an entrepreneur, he co-founded Nexxworks, a global inspiration agency, and Snackbytes, a content creation company. He also serves as an investor in AI scale-up Hello Customer and digital agency Intracto, and sits on the board of Plan International.
Bestselling Author and Thought Leader
Steven is the author of multiple international bestsellers, including The Conversation Manager, When Digital Becomes Human, Customers the Day After Tomorrow, The Offer You Can’t Refuse, and A Diamond in the Rough, which Forbes named its number-one must-read business book. His work has been translated into seven languages and has sold over 150,000 copies worldwide. His ideas regularly appear in Forbes, The Wall Street Journal, The New York Times, and The Guardian.
At the heart of Van Belleghem’s philosophy is the conviction that companies thrive when they treat customers as genuine long-term partners. He argues that winning lasting loyalty requires a powerful combination of emerging technology, empathic human connection, long-term thinking, and social responsibility — a vision that resonates with executives navigating an era defined by AI-driven transformation.
As a speaker, Steven Van Belleghem captivates audiences with a storytelling style that blends cutting-edge technology trends with practical customer strategy. His presentations equip leaders with the mindset and tools to build organizations that earn lasting customer trust in a rapidly evolving digital landscape.
Steven Van Belleghem Speaking Videos
Steven Van Belleghem - Customer Experience Beyond Convenience
Steven Van Belleghem - Customer Experience in the age of AI Platforms
Steven Van Belleghem Keynote Topics
The customer experience landscape is undergoing a fundamental shift. While technology — from AI to quantum computing to robotics — continues to raise baseline expectations, ease of use alone is no longer enough to differentiate a brand. In this keynote, Steven Van Belleghem outlines a three-part framework for building a customer proposition that competitors cannot match. First, companies must automate and create seamless, invisible interfaces. Second, they must become active partners in their customers' life journeys — helping dreams come true and removing everyday obstacles. Third, they must tackle real-world challenges alongside their customers, from climate to healthcare to mobility. The combination of automation, life partnership, and shared purpose creates a value proposition that customers simply cannot refuse.
The third wave of digitalization — powered by artificial intelligence, bots, and automation — promises customers faster-than-real-time service, hyper-personalized offerings, and the most seamless interfaces ever created. But technology alone does not win hearts. In this keynote, Steven Van Belleghem explores how organizations can harness these powerful new tools while maintaining the human connection that builds genuine loyalty. He outlines practical investment strategies for achieving the perfect customer experience, discusses how to leverage data to improve every touchpoint, and reveals how to fight the digital commodity trap. Leaders leave with a clear roadmap for augmenting both customer and employee intelligence in an AI-driven world.
Digital transformation is not optional — it is the minimum requirement for survival. Yet a successful digital strategy alone is not enough. As self-service, big data, and automation reshape every interaction, companies must also transform their customer relationships on a profoundly human level. This presentation explores the delicate balance between technology and human connection in modern customer strategy. Steven Van Belleghem examines how to determine where machines should lead and where human empathy must prevail, how to use the power of human-to-human connection for maximum impact, and how to integrate online and offline experiences into a cohesive customer journey. Attendees gain a clear vision of what the future of customer relationships looks like — and how to lead the transformation.
Artificial intelligence is still in the early stages of a transformative curve that will fundamentally change how we live and work. The key question for every organization is: what happens when always-on AI agents become each customer's primary interface with the world? In this forward-looking keynote, Steven Van Belleghem explores the scenarios that will reshape branding, go-to-market strategies, and innovation. He examines how AI-powered personal assistants will transform daily life, how shifting customer behaviors will disrupt established business models, and what leaders must do now to prepare. This presentation offers executives a thought-provoking journey into the near future of customer experience.
Speaker topics
FAQs on Booking Steven Van Belleghem
Why Steven Van Belleghem?
Steven Van Belleghem is the world's foremost authority on customer experience in the digital age, combining academic depth with entrepreneurial credibility and extraordinary stage presence. With over 1,000 keynotes delivered in more than 40 countries, he has a proven ability to captivate and inspire audiences of all sizes. His bestselling books have been translated into seven languages and sold over 150,000 copies, with Forbes naming A Diamond in the Rough its number-one must-read business book. Steven does not just theorize about customer experience — as co-founder of Nexxworks and investor in AI startups, he practices what he preaches. Book Steven Van Belleghem through Aurum Speakers Bureau to bring transformative customer experience insights to your next event.
What is Steven Van Belleghem's approach to customer experience?
Steven Van Belleghem's approach is built on the conviction that the future belongs to companies that treat customers as genuine long-term partners. He argues that winning sustainable loyalty requires four elements working in concert: cutting-edge technology that makes interactions effortless, empathic human connection that makes customers feel valued, long-term strategic thinking that prioritizes relationships over transactions, and social responsibility that aligns brand purpose with customer values. This framework, developed through years of research and real-world consulting, offers businesses a holistic blueprint for customer-centric transformation in an era where AI is rewriting every rule of engagement.
What books has Steven Van Belleghem written?
Steven Van Belleghem is the author of multiple international bestsellers on customer experience and digital transformation. His key works include The Conversation Manager, which won the award for most innovative marketing book; When Digital Becomes Human, which explores the balance between digital efficiency and human empathy; Customers the Day After Tomorrow, which examines winning customers in a world of AI and automation; The Offer You Can't Refuse, which outlines a three-part framework for irresistible customer value; and A Diamond in the Rough, named by Forbes as the number-one must-read business book. His books have sold over 150,000 copies and have been translated into seven languages.
How does Steven Van Belleghem address AI in his keynotes?
AI is central to Steven Van Belleghem's vision of the future of customer experience. Rather than focusing on technical implementation, he examines the human side of AI — how intelligent automation will reshape customer expectations, create new opportunities for personalization, and fundamentally alter the relationship between brands and their audiences. His keynotes explore practical scenarios that business leaders can prepare for today, from always-on AI personal assistants to the rise of AI agents that will transform how customers discover and interact with brands. Contact Aurum Speakers Bureau to bring Steven Van Belleghem's forward-looking perspective on AI and customer experience to your stage.
How to book Steven Van Belleghem as a keynote speaker?
Aurum Speakers Bureau can help you book Steven Van Belleghem as a speaker for your next event, conference, or board meeting. Simply fill out our contact form to inquire about Steven Van Belleghem's availability for a speaking engagement. One of our booking agents will respond to your request immediately and contact the speaker to let them know you want to hire them. We will assist you with obtaining speaking fees, booking information, and confirming availability for Steven Van Belleghem or any other top keynote speaker or celebrity of your choice.
How much is Steven Van Belleghem speaking fee?
Steven Van Belleghem speaking fees are determined by several factors, including the event's date, whether it's a virtual or in-person event, the duration, format, preparation required for their speech, and more. The same applies to the cost to hire any other top expert speakers and celebrities. The Speaker Fee Range listed on our website is simply a guideline and is subject to change without notice. If you would like to hire Steven Van Belleghem to deliver a keynote speech for your event, please fill out the contact form or email us at info@aurumbureau.com with as much detail as possible. One of our experienced agents will get in touch with you and let you know exactly how much it will cost to book Steven Van Belleghem.
How can I contact Steven Van Belleghem?
We only work with Steven Van Belleghem on paid speaking engagements. Aurum Speakers Bureau can assist you in booking Steven Van Belleghem and will handle all negotiations, contracts, and logistics associated with having Steven Van Belleghem speak at your event. We will be your sole point of contact throughout the process. Get in touch with Aurum Speakers Bureau today, and we will reach out to any motivational speaker or celebrity you want to enquire about speaking at your event. If you wish to contact Steven Van Belleghem for any other reason, we will be unable to assist you as we are not authorized to provide personal contact information.
Can I book Steven Van Belleghem for a virtual keynote?
Yes, Steven Van Belleghem is available for virtual keynotes and webinars. To book Steven Van Belleghem for a virtual event, please complete the contact form or send us an email to inquire about the special fees for virtual engagements.
